Bricks & clicks in numbers – businesses turn to apps to increase customer enagagement in 2016

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In the past 12 months, the time people spent using mobile apps provided by brick-and-mortar businesses increased by a whopping 40%. Continue reading

How mobile apps enable local governments to engage with citizens

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You’re heading home through your neighborhood when you run into a nasty pothole, see a dead animal, or a downed tree blocks your way. But instead of having to write a letter to the city council or make a call during which you’d have to lengthily describe the problem, you pull out your phone open an app and send a detailed report with just a couple taps of your finger. Continue reading

Ready for what’s to come? MS Dynamics CRM Spring Wave 2016 update

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From enlisting information about the latest update to Microsoft Dynamics CRM Online 2016 to their Microsoft Social Engagement 2016 update, it’s no wonder MS Dynamics CRM is heading up in the ranks of the most role-based, contextual solution providing superior business user productivity. Continue reading