Join us for the resco.next 2016 conference reception in Philadelphia

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Power up and relax before the second day of the resco.next 2016 conference. On Tuesday November 15, we’d like to invite all resco.next attendees to the Revolution House restaurant in Philadelphia’s historic center to enjoy an evening of delicious drinks, fine food, and a one-of-a-kind view of the city’s landmarks. Continue reading

Experience The Birthplace of America While Visiting the resco.next Conference

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 15 – November 16, 2016 / Philadelphia, USA

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 15 – November 16, 2016 / Philadelphia, USA

So, What’s the Main Idea Behind our Conferences?

Well, sometimes, you simply have to take a break from the “work” of your work to sharpen your skills. You know, what they say: ‘A dull axe won’t cut a tree nearly as effectively as a sharp one’.

This is what conferences are for. They are, indeed, all about smartening yourself up and letting you break out of your comfort zone. You can learn in a new space, network with strangers (that can eventually turn into perspective partners/customers), and get a line on new tips & useful tactics. However, for what it’s worth, at each such event, you often get a chance to experience an authentic feel of an unknown city!

This year, we picked Philadelphia for the American edition of resco.next. Continue reading

Experience the Beer and BMW Capital While at the resco.next Conference

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 3 – November 4, 2016 / Munich, Germany

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 3 – November 4, 2016 / Munich, Germany

So, What’s the Main Idea Behind our Conferences?

Well, sometimes, you simply have to take a break from the “work” of your work to sharpen your skills. You know, what they say: ‘A dull axe won’t cut a tree nearly as effectively as a sharp one’.

This is what conferences are for. They are, indeed, all about smartening yourself up and letting you break out of your comfort zone. You can learn in a new space, network with strangers (that can eventually turn into perspective partners/customers), and get a line on new tips & useful tactics. However, for what it’s worth, at each such event, you often get a chance to experience an authentic feel of an unknown city!

This year, we picked Munich for the European edition of resco.next. Continue reading

Resco.next – Looking Back & Heading Forward [Video Invitation + Attendees Observations from ’15 Edition]

“We’re so excited, and we just can’t hide it.“

And we want you to share our excitement, hence we try to let go of as much information as possible. Catch up on previous articles that reveal more about the basic resco.next info and explain why & how the event is going to be different this year. Continue reading

How to Elevate the Customer Experience with Mobile CRM, Starting at Oracle OpenWorld ‘16

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Mobile CRM lets you move with your customer in real-time and trace what the customer’s next steps are. And despite the fact that, 52% of customers are less likely to engage with the company because of bad mobile experience, (according to WOW Local Marketing), companies seem to have been a bit slow to adopt the mobile-first approach into their enterprise strategy.

Did you know that according to Software Advice, 90% of customers say they have had poor experience seeking customer support on a mobile? Continue reading

Switching from CWR to Resco Mobile CRM with ease

Migration

You probably know that as of February 2016 Resco has acquired all mobile CRM assets from CWR Mobility – including its technology, as well as the company’s customer & partner portfolio and activities.

A few weeks later we announced that we will continue to support CWR’s mobile CRM solution until June 30, 2017. And that after this date we will provide and support only our own Resco Mobile CRM.

So what’s next for CWR Mobile CRM customers and partners?

Continue reading

Resolving sync conflicts in Resco Mobile CRM

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When do synchronization conflicts occur?

A synchronization conflict comes into play when a user modifies a record in the Resco Mobile CRM application, but before he synchronizes the change, this record is also altered on the CRM server. In other words – the same record gets updated both in the mobile client and on the server, but neither of these modifications has been yet synchronized between them.

And thus the conflict occurs: Which modification should be applied to the record,both in the app and on the server, after the next synchronization takes place? Continue reading