Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration

One of the Most Common Use Cases: Break & Fix Scenario – Jacob’s Story, Part 2

offline-mobility-salesforce

Remember Jacob, the field service technician at Gold Star Heating & Air?

We introduced Jacob’s story in last week’s blog: Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration.

This is how a typical day of a field service rep equipped with Resco Mobile field service app might look. Continue reading

How Resco Brought Mobility to Oracle OpenWorld 2016

resco-at-oracle-openworld

Our portfolio of events that we attend each year has stacked up more and more as each year progresses.

And frankly, it’s not because we all love to travel (although we do love jumping from one plane to another) – we simply want to meet more new people.  In fact – we want to meet more ‘Oracle people’ & we want to show others that we too, are “in the cloud”. Continue reading

Why personalization & collaboration achieve high CRM user adoption

collaboration

Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is.  Continue reading

10 ways to overcome CRM Achilles heel: User adoption

Increase CRM user adoption

Low user adoption is a common reason various companies don’t achieve the ROI they anticipated when purchasing a CRM solution.  But the little motivation to embrace a new CRM system does not have to be the “Achilles heel“ of CRM.

Make the user adoption your strength, not your weakness. Follow these tips to overcome struggles with CRM user adoption: Continue reading

6 Lessons learned from our Customers & Partners

6 lessons learned

Blog posts, support guides, user manuals, demo videos, webinars, phone calls, live demos at conferences…

Just a brief illustration of the almighty communication channels we use to get in touch with you — our customers and partners. Continue reading

Mobile CRM Predictions for 2016 (Infographics)

Mobile CRM 2016

It’s 2016. Mobility is on the rise.

Is the ‘Desktop world’ coming to an end? How big of an impact will it have on CRM technologies? Will this year be a tipping point when mobile CRM replaces the desktop version?

Continue reading

How to use Resco CRM, part 3 — get to know the web browser client

Blog_desktop PC

Most recently, we talked about how to apply Resco CRM in your company. We got a glance at its mobile client, but there is so much more to the whole software that makes it valuable.   

Now, it’s the time to get familiar with another part of the solution — the browser client. Continue reading