Voice technology is growing exponentially. Voice assistants, like Amazon’s Alexa or Apple’s Siri are so widely used now that they became basic components of many households and businesses. This technology is changing customer behavior as people use it to perform all kinds of daily tasks – from turning on the air conditioning, searching for a song or TV show, creating shopping lists and beyond. Already in 2018, the sales of voice-enabled devices reached 1 billion.
But consumers are not the only ones who can benefit from voice control technology, as it offers countless benefits in business use as well.