In 2015, we wrote a blog post about the future of CRM, with some predictions for the next five years. We thought it would be fun to look back at those predictions and see what became a reality and what remained just a fantasy.
The digital world is right in front of your eyes – literally
“Contact lenses with a built-in camera? That challenge has been already taken on in 2015. Can you begin to picture what could augmented reality bring on by 2020? CRM enthusiasts could benefit from using data live-streamed to their phones, for instance.”