How to Elevate the Customer Experience with Mobile CRM, Starting at Oracle OpenWorld ‘16

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Mobile CRM lets you move with your customer in real-time and trace what the customer’s next steps are. And despite the fact that, 52% of customers are less likely to engage with the company because of bad mobile experience, (according to WOW Local Marketing), companies seem to have been a bit slow to adopt the mobile-first approach into their enterprise strategy.

Did you know that according to Software Advice, 90% of customers say they have had poor experience seeking customer support on a mobile? Continue reading

Jedi Master Plan – How to Elevate the Customer Experience with Mobile CRM (Infographic)

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Do You Have What It Takes to Awaken Your (Work) Force?

Once upon a time, there lived a generation of ‘Wisdom Masters’, known as the Jedi.

When Star Wars Jedi Masters were fighting the Dark Side – rather than fist fights & knockouts, they brought a force of wisdom into play. In order to win, they would always come up with a slick plan to save themselves from the enemies. If you run a business, you know that using force of wisdom pays off well, when trying to connect with your customers to prevent them from having a bad experience with you. Continue reading