Whether it’s staff surveying customers in-store, technicians going through checks of complex machinery, or insurance agents assessing the damage after a hurricane – inspections come into play in countless scenarios.
However, there’s lot more to it than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires. Once those are ready, supervisors need to assign them to available staff, including all related information (date, time, location, etc.). The team in the field then needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all have to be evaluated afterwards. Continue reading
A few weeks back, we introduced our concept of an app that enables citizens to effortlessly report issues in public areas to municipalities. Today we’re happy to reveal that an entire solution – including a scheduling system for city officials and a dedicated app for contractors/service technicians – will be available in September 2017 under the City Smart Services name. Continue reading
What is the most pressing issue we experience when approaching government and public offices? Usually, dealing with them is just too cumbersome. However, as apps allow people to do pretty much anything, anytime and anywhere, both local and national governments are increasingly looking to get in on the act.
Yet, given the obvious benefits for citizens, why is it that governments are not making more use of mobile apps? Continue reading
There’s a lot more to field service than just screwdrivers and spare components. But what should you focus on when selecting and configuring a mobile solution to truly simplify the handling of tasks and activities your field service staff deal with on a daily basis?
Resco Mobile CRM is currently used by field engineers at Bridgestone, property inspectors at Enterprise Inns, mechanics and trucking supervisors at Blueknight Energy Partners, and fire prevention inspectors of Norway’s capital, Oslo. Drawing on our experience with these and numerous other organizations that use Resco for field service, here’s our 7 tips on what to keep in mind when enhancing field service processes through mobility. Continue reading
Resco Mobile CRM is a perfect fit for sales reps, service technicians, and other workers, who require constant access to their CRM data. With an easy-to-use configuration tool, it can be modified to meet any organization’s requirements and create a tailor-made user experience. The app integrates directly with Microsoft Dynamics CRM (without any middleware or third-party servers) and combines the CRM features with the capabilities of mobile devices to create a perfect tool for everyday use on the go. Continue reading