If you have not heard the news yet, chances are you will. Soon.
Resco has been filling the mobile gap in Field Service for almost two years now. For the uninitiated, in fall 2018, Microsoft and Resco announced a partnership with an expiration date. And it looks like that expiration date has now been set.
Last month, Microsoft previewed a new app to showcase the future path for Field Service Mobile.
What does this mean for me, a Field Service Customer?
Resco’s business mobility solutions for Salesforce have come a long way. In terms of both = platform & business development. Today, we work with hundreds of Salesforce solution engineers, ISVs, customers and partners. They all have one in common – they want answers to their questions.
More than 40 Q & A, divided into 5 topics are now a part of the Salesforce FAQ section of our website. This is an extended collection of popular questions we often get during calls, webinars and in-person demonstrations. Here is a small sneak peek of them: Continue reading →
Not so long ago, when leaving the house in the morning you really only had two things you couldn’t forget – your keys and your wallet or purse. Today, a smartphone and often another mobile device, such as a tablet, has become an essential item as well.
The key advantage of this shift for businesses is that it’s easier than ever to have a truly mobile workforce. However, you still need to provide your people with the right tools for the job. Continue reading →
The American edition of the resco.next conference is now behind us. And we’d like to wholeheartedly thank all participating partners, customers, and guest speakers who helped to make it a thought-provoking event once again.
80 attendees from 37 companies and 3 different continents enjoyed 25 insightful sessions and countless discussions in an informal atmosphere over two days in Atlanta, GA.Continue reading →
Whether it’s staff surveying customers in-store, technicians going through checks of complex machinery, or insurance agents assessing the damage after a hurricane – inspections come into play in countless scenarios.
However, there’s lot more to it than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires. Once those are ready, supervisors need to assign them to available staff, including all related information (date, time, location, etc.). The team in the field then needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all have to be evaluated afterwards. Continue reading →
What is the most pressing issue we experience when approaching government and public offices? Usually, dealing with them is just too cumbersome. However, as apps allow people to do pretty much anything, anytime and anywhere, both local and national governments are increasingly looking to get in on the act.
Yet, given the obvious benefits for citizens, why is it that governments are not making more use of mobile apps? Continue reading →
There’s a lot more to field service than just screwdrivers and spare components. But what should you focus on when selecting and configuring a mobile solution to truly simplify the handling of tasks and activities your field service staff deal with on a daily basis?
Resco Mobile CRM is currently used by field engineers at Bridgestone, property inspectors at Enterprise Inns, mechanics and trucking supervisors at Blueknight Energy Partners, and fire prevention inspectors of Norway’s capital, Oslo. Drawing on our experience with these and numerous other organizations that use Resco for field service, here’s our 7 tips on what to keep in mind when enhancing field service processes through mobility. Continue reading →
Resco Mobile CRM is a perfect fit for sales reps, service technicians, and other workers, who require constant access to their CRM data. With an easy-to-use configuration tool, it can be modified to meet any organization’s requirements and create a tailor-made user experience. The app integrates directly with Microsoft Dynamics CRM (without any middleware or third-party servers) and combines the CRM features with the capabilities of mobile devices to create a perfect tool for everyday use on the go. Continue reading →