3 of my favorite gems from the Resco Autumn Update ‘20 – Salesforce edition

 

By Marek Estok, Lead Salesforce Engineer 

#1: Inspections Managed Package – in Salesforce 

Questionnaire Templates in any language Continue reading

The Story of Rapidly Deployed Questionnaires

… and other extra functionality for Salesforce customers

Have you heard of ‘Beaver Sawmills’?

It is a completely made up company with a story that is very real.

Beaver Sawmills produces some of the best wood in Sweden and employs over 500 people doing so. Now, Beaver Sawmills uses bits of paper for everything – from Sale to Delivery to Inspections. They have 100’s of clipboards and dozens of printers just to manage the constant stream of paperwork. Continue reading

6 easy steps to leverage Resco Inspections in Salesforce for your field service operations

Field service processes can be quite complexFrom scheduling service appointments and filling out work order forms, to collecting data, taking photos in the field, and then uploading them to a CRM systemIt involves many steps that need to be carefully considered and executed. That’s why even a minor mistake can cost a lot.  

However, you can significantly reduce the number of errors, while also speeding up and streamlining the entire process by choosing Resco as your field service mobile platformBy doing so, Salesforce users can leverage all the benefits of Resco Inspections. In this blog post, we’ll show you how.  

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30 days “free trial” at Resco: Impressions and Thoughts of a Newbie

Luckily, there’s almost no subscription service out there that doesn’t offer a free trial. When you visit Netflix, Spotify, and even LinkedIn Premium for the first time you usually see a message that says 30 days free trial. This is when you need to see and evaluate what they offer and how you can make the most of it. Continue reading

A message to the Salesforce community: Offline is not your enemy

Offline makes you unstoppable in the field

I have never done this before, writing a blog, putting my thoughts down into a word document to share with an audience. I`m not an extrovert when it comes to this type of communication, but something has changed. Something forces me to share my experience, my observations of the Salesforce ecosystem that Resco joined 4 years ago.

Why Microsoft recommends and uses the Resco mobile app for its field service projects

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12 free and ready-to-use templates – Resco Inspections for Salesforce

The Resco Inspections app for Salesforce comes with several sample questionnaire checklists for manufacturing, energy, and property maintenance processes. All templates have been designed in cooperation with our customers and partners. They are a result of the countless discussions we had with them at conferences all around the world.  

There are 12 free templates in total and all of them can be used straight away or you can use them as a starting point for further customization to fit your specific processes. You can access the templates in just a matter of minutes, speeding up and simplifying the process of questionnaire building, as well as the entire inspections process.  

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Resco Inspections for Salesforce – how is the data stored?

We get a lot of questions regarding how the data is stored in Inspections for Salesforce. This blog post will answer all those questions – and more!

Let’s start with the basics 

Resco Inspections is represented by 4 objects: Questionnaire, Question Group, Question, and as of recently, Questionnaire Folder. All Resco Inspections data is stored in these four objects. There is no additional system, database, or middleware involved. Continue reading

Why you need Salesforce-Resco implementation partner

Imagine you work with a non-profit organisation that provides health supplies to communities in remote regions. You have partners, employees and volunteers active in locations with intermittent access to the internet. They all need to be able to audit the health supplies in stock, the amount received during deliveries and the rate of utilisation at various locations in order to forecast demand and meet the needs of their critical collective mission.

Say your organisation already has Salesforce Non-Profit Success Pack and has selected Resco to support its offline capability need. Continue reading

Smart & safe – with COVID-19 Health Check template

How is the testing of the coronavirus handled in your country?

The USA has tested close to 2 million people up to this date (April 7). That is almost half the population of Resco’s homeland country, Slovakia. Diagnostic tests are now performed in ways we have never imagined. From drive-thrus and tents outside hospitals to door-to-door testing in less developed areas.

Smart testing with Inspections Health Check template

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Face masks & AI image recognition – who needs that?

With every operation, a surgeon must follow hygiene protocols very strictly. Before surgery, surgeons have to scrub their hands for 5 full minutes. During the surgery, they are obligated to wear surgical face masks. The masks do a good job of protecting the surgical field from pathogens.

From the operating room to every workplace

Not that long ago, the face masks were mainly being used for medical purposes. Also, in the past few years, it wasn’t that uncommon to see people in countries like China or Japan protecting themselves from pollution this way. Now, face masks have become a part of our everyday outfit in many countries. What has changed? Continue reading