Entering a new era: 4 new products unveiled at resco.next 2017

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Last month at resco.next in Amsterdam we started a new era for Resco. Before the conference we were known to our partners and customers as a provider of Mobile Sales and Field Service solutions with native integration with leading CRM backends such as Microsoft Dynamics. This situation is going to change significantly and we are sure that it will positively influence our whole ecosystem. Continue reading

Resco in 2016: Recap & Future Plans

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Recap

2016 was another exciting year for Resco, full of great news and achievements.

In January, we acquired CWR Mobility, which stabilized our leading position as a provider
of mobile offline solutions for Microsoft Dynamics CRM. Thanks to the acquisition, we Continue reading

Salesforce Route Planning for Sales & Service Field agents

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So, here’s the rule:

A field rep, sales rep, and a service technician shouldn’t spend more time dealing with administrative tasks and traveling than being with the customer.

Route planning for field reps is simply the best when it’s made mobile and always up-to-date. The market is full of route planning and route optimizing solutions. However, wouldn’t it be easier to simply plan your daily activities and routes within the same app you use to manage all customer data, sales & service processes? Continue reading

Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration

One of the Most Common Use Cases: Break & Fix Scenario – Jacob’s Story, Part 2

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Remember Jacob, the field service technician at Gold Star Heating & Air?

We introduced Jacob’s story in last week’s blog: Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration.

This is how a typical day of a field service rep equipped with Resco Mobile field service app might look. Continue reading