6 Rational Reasons Why Using Salesforce on a Phone/Tablet Can Be The Best Investment You Make [Infographic]​

salesforce

The tides are changing in the IT world as an importance of mobility keeps getting bigger in the majority of industries. Today’s age of customer-driven economy is constantly challenging companies, from top industry influencers to fast-evolving startups. More and more of those, are yet re-evaluating their enterprise strategy, hence they now have a higher number of workers out “in-the-field”.

In fact, 65% of sales reps who adopted mobile CRM have achieved their sales quotas (source: Innoppl Technologies) and 50% of field service businesses have yet to make their support documents and knowledge bases mobile friendly. Continue reading

The ‘Who, What, When & Where’ of resco.next

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Part 1 of ‘The Who’ is us, the Resco team. A team of highly-skilled IT professionals and business leaders. On the other side, it will also be YOU.  Continue reading

Resco Celebrates 17 Years in Mobility

celebration

We’ve always had a thing for mobility. 17 years ago, Resco had a vision to become one of the leading providers of business software solutions.

When we founded the REmote Solutions COmpany (today known as Resco) in 1999, we saw a huge potential in the realm of mobile technology. At that time, mobile phones weren’t smartphones and CRM was not so advanced & CX-centered as you know it, today. However, that didn’t stop us – in fact, we felt ‘obligated’ to explore such unknown waters. Continue reading

Why personalization & collaboration achieve high CRM user adoption

collaboration

Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is.  Continue reading

Work with documents in Resco Mobile CRM

Document support in Resco Mobile CRM application

Curious to see how Resco Mobile CRM handles documents? Then you’ve come to the right place because we’ll go over everything you can do with documents on the go.
 

Documents, pictures, voice recordings…

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Capturing a signature in Resco Mobile CRM

Capture an electronic signature in Resco Mobile CRM client
Picture this: You receive a package, and the delivery guy asks you to sign for the delivery at the door. Not an unusual situation. Now imagine you can do the same thing with your Mobile CRM application and have your customers sign orders or your employees verify inspections with a simple swipe of a finger.

Resco Mobile CRM client for Microsoft Dynamics CRM (and other back-end systems) supports signatures. Continue reading

Moments captured at Convergence EMEA 2015

Sadly, Convergence is over. If you missed the event or just got sidetracked during, we’ve put together a few impressions from it – we’ll be talking about mobility as, after all, that’s where our expertise lies. Continue reading

Resco in 2015: Recap and further plans

Resco in 2015 - performance recap and future plans

2015 was a year of great success for Resco and our Mobile CRM product. Our customer list expanded by numerous new corporate clients including Bridgestone, Coopeuch, Heidelberger Druckmaschinen, KPMG Switzerland, SCA, and about 300 more. We are proud to have you all on our customer list and will do our best to help you get as much as possible out of Mobile CRM. Continue reading

FieldOne & Resco: Is Resco Mobile CRM now included in the Dynamics CRM professional license?

FieldOne and Resco Mobile CRM

When Microsoft acquired FieldOne (which was announced in August this year), a vivid discussion immediately spurred in the Dynamics CRM ecosystem, as it was apparent that the FieldOne Sky product was becoming part of the Microsoft Dynamics CRM offering. Resco played a part in the deal too, as the mobile solution named FieldOne Sky Mobile is fully based on Resco Mobile CRM.

Some rumors have occurred, indicating that Resco Mobile CRM is about to be a part of every Microsoft Dynamics CRM Professional and Enterprise license for no additional charge. Continue reading

How to use Resco CRM alongside Microsoft Dynamics CRM, part 2

ms alongside resco

The biggest benefit for a user of Resco Mobile CRM is the direct integration with Microsoft Dynamics CRM.

A while back we talked about how Resco CRM provides more options to get the best out of its integration with Microsoft Dynamics CRM. Today, we will go through two possible use cases on how to deploy CRM systems within your company (and save on costs while doing so).
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