How Resco Brought Mobility to Oracle OpenWorld 2016

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Our portfolio of events that we attend each year has stacked up more and more as each year progresses.

And frankly, it’s not because we all love to travel (although we do love jumping from one plane to another) – we simply want to meet more new people.  In fact – we want to meet more ‘Oracle people’ & we want to show others that we too, are “in the cloud”. Continue reading

How to Elevate the Customer Experience with Mobile CRM, Starting at Oracle OpenWorld ‘16

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Mobile CRM lets you move with your customer in real-time and trace what the customer’s next steps are. And despite the fact that, 52% of customers are less likely to engage with the company because of bad mobile experience, (according to WOW Local Marketing), companies seem to have been a bit slow to adopt the mobile-first approach into their enterprise strategy.

Did you know that according to Software Advice, 90% of customers say they have had poor experience seeking customer support on a mobile? Continue reading

Resco Celebrates 17 Years in Mobility

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We’ve always had a thing for mobility. 17 years ago, Resco had a vision to become one of the leading providers of business software solutions.

When we founded the REmote Solutions COmpany (today known as Resco) in 1999, we saw a huge potential in the realm of mobile technology. At that time, mobile phones weren’t smartphones and CRM was not so advanced & CX-centered as you know it, today. However, that didn’t stop us – in fact, we felt ‘obligated’ to explore such unknown waters. Continue reading

Jedi Master Plan – How to Elevate the Customer Experience with Mobile CRM (Infographic)

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Do You Have What It Takes to Awaken Your (Work) Force?

Once upon a time, there lived a generation of ‘Wisdom Masters’, known as the Jedi.

When Star Wars Jedi Masters were fighting the Dark Side – rather than fist fights & knockouts, they brought a force of wisdom into play. In order to win, they would always come up with a slick plan to save themselves from the enemies. If you run a business, you know that using force of wisdom pays off well, when trying to connect with your customers to prevent them from having a bad experience with you. Continue reading