Integration of SAP ERP and Resco Mobile CRM

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It is estimated that almost 75% of all business transactions come in contact with the SAP system. That’s why Resco has introduced a convenient update for their users that use SAP ERP and still want to be mobile. First, let’s talk basics. Continue reading

How can the Resco Mobile CRM app connect to Microsoft Dynamics CRM?

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Here are some ways of connecting with the Microsoft Dynamics CRM server.

These options work for versions 4.0, 2011, 2013 and 2015.

Different ways of connecting to your organization

The minimal requirement for synchronizing the app with the Dynamics CRM server is the Dynamics CRM web services and the authentication services availability.

You can opt for IFD with Claim-Based Authentication or, in case when the Dynamics CRM server and the Active Directory Federation Services cannot be exposed to the Internet, you can use VPN or Direct Access connection. Continue reading

Resco Mobile CRM: Difference between online and offline mode (a technical deep dive) – Part 1/3

Resco MobileCRM is a mobile client for Microsoft Dynamics CRM server able to work in either online or offline mode.

Desktop CRM users will typically intuitively understand the online mode – they will expect similar experience as when sitting behind a remote terminal unit.

However, the offline mode is conceptually harder and one is not quite sure what to expect. Hopefully, you’ll get a better picture after reading the following lines. Continue reading