At resco.next 2019 we offered attendees a unique opportunity to request features and functionality. In the official event app, all visitors could submit suggestions and also vote for any of the submissions.
What was the most requested capability by the conference attendees in Rome? Continue reading →
You have signed up for a webinar and obviously had some expectations. But then the webinar is over and you end up disappointed, because you did not find the answers you were looking for. Instead, the presenter kept explaining the basics that you already knew.
So, how can we not only meet, but perhaps exceed your expectations for a webinar?
Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is. Continue reading →
A mobile application provides an online access to CRM data. Every screen provides a button, pressing which the application makes a screenshot and saves it to the local memory of the mobile device. When the device loses an Internet connection, it provides the user a list of stored screenshots. Continue reading →
The Customer 360 Summit by Gartner was held in the sunny San Diego, CA earlier in September 2015. As the 360 Summit is Gartner’s premiere event focusing on the customer: from engagement to experience, technologies and applications all across the CRM systems, Resco couldn’t miss it.
There’s something extremely satisfying about ordering a product online—you get an email notification instantly after you complete your order, oftentimes with a number, so you can track your package on the way to your doorstep.
But what is it that makes this process so enjoyable? Is it the speed of feedback you get? Or the level of oversight? Or both? Continue reading →
Note: This post was originally published on June 3, 2013 by Peter Hanustiak.
Maybe you are asking yourself the same question. Is it really worth paying $399 for a mobile application when a vast majority of the apps available on the App stores are either free or they cost just $0.99? Continue reading →
These are some of the most used arguments you might stumble upon when talking about Mobile CRM. Let’s debunk these myths right now:
Myth 1: Mobile CRM is just for occasionally looking up some data
Let’s say you are working on a big project and you want to check its progress as you’re having dinner at home. Or you’re at a conference and you want to get some work done in-between the sessions. In these cases, mobile CRM is a nice-to-have thing.
However, Mobile CRM is a real working tool for a large group of people.
If you’re using Dropbox file hosting service for storing docs, photos, videos and other files, you can associate them with your CRM records and access them offline directly in the Resco Mobile CRM app.