Create your own technical webinar: vote for your favorite topics

Picture this:

You have signed up for a webinar and obviously had some expectations. But then the webinar is over and you end up disappointed, because you did not find the answers you were looking for. Instead, the presenter kept explaining the basics that you already knew.

So, how can we not only meet, but perhaps exceed your expectations for a webinar?

What’s the best way to get what you’ve truly signed up for? Continue reading

Why personalization & collaboration achieve high CRM user adoption

collaboration

Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is.  Continue reading

Offline is the magic word

Offline does not always mean offline

Offline Scenario 1

A mobile application provides an online access to CRM data. Every screen provides a button, pressing which the application makes a screenshot and saves it to the local memory of the mobile device. When the device loses an Internet connection, it provides the user a list of stored screenshots. Continue reading

Resco’s Observations from the Gartner Customer 360 Summit

Paul_and_Miso_at_the_booth

The Customer 360 Summit by Gartner was held in the sunny San Diego, CA earlier in September 2015. As the 360 Summit is Gartner’s premiere event focusing on the customer: from engagement to experience, technologies and applications all across the CRM systems, Resco couldn’t miss it.

Continue reading

Get your product to the customer faster – with mobile CRM

Shorten your time-to-customer

There’s something extremely satisfying about ordering a product online—you get an email notification instantly after you complete your order, oftentimes with a number, so you can track your package on the way to your doorstep.

But what is it that makes this process so enjoyable? Is it the speed of feedback you get? Or the level of oversight? Or both? Continue reading

So you think you know it all about Mobile CRM? Take a quiz and prove it!

Blog_MainImage quiz

It’s summer. Vacation mode is on. And we support that! We even prepared a little something for you to enjoy your time off and challenge your brain at the same time.

Ready to see if you have what it takes to graduate at the top of your class from the Mobile CRM University of awesomeness?

Take a quiz

Don’t be shy and share with us how much do you actually know about Mobile CRM.

$399 per user – Is it really worth it?

Is it worth investing into Mobile CRM?

Note: This post was originally published on June 3, 2013 by Peter Hanustiak.


Maybe you are asking yourself the same question. Is it really worth paying $399 for a mobile application when a vast majority of the apps available on the App stores are either free or they cost just $0.99? Continue reading

10 common myths about Mobile CRM

Mobile CRM Top 10 myths

These are some of the most used arguments you might stumble upon when talking about Mobile CRM. Let’s debunk these myths right now:
 

Myth 1: Mobile CRM is just for occasionally looking up some data

Let’s say you are working on a big project and you want to check its progress as you’re having dinner at home. Or you’re at a conference and you want to get some work done in-between the sessions. In these cases, mobile CRM is a nice-to-have thing.

However, Mobile CRM is a real working tool for a large group of people.

Technicians need to be able Continue reading

Get more done with Resco Mobile CRM and Dropbox

If you’re using Dropbox file hosting service for storing docs, photos, videos and other files, you can associate them with your CRM records and access them offline directly in the Resco Mobile CRM app.

Resco Mobile CRM and Dropbox Continue reading

Show info from parent on a child form: E.g. see the relationship type of the Account whenever you open up a Contact

Show info from parent on a child form in Resco Mobile CRM

This example represents a situation, in which you want to display values from parent entity on a child form.

How can this be useful?

Your sales people want to see, let’s say the relationship type of an Account on a Contact form. To see if the person they are talking to is already a customer or still a prospect.

Or they want to see the City of the parent Account whenever they open an Opportunity – to find out if they can pay the prospect a visit while they’re in town.

Ultimately, you’re going to save yourself clicks and avoid confusions by having it all in one place. Continue reading