How to dynamically filter Questionnaire templates on the Appointment entity form based on Appointment Type

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Collecting information in the field, in most use cases you expect a certain type of questionnaire to be available in certain situations and not in others. To enable this in Resco Inspections, we have introduced an option to associate a questionnaire template.

The general idea is that – when integrating Resco Inspections with Microsoft Dynamics 365/CRM – you can use many-to-many relationships to associate a questionnaire with an entity. The many-to-many relationship connects the questionnaire template to the actual record, so this defines which template belongs to which record.

We know that it’s always better to show than just to talk about it, so we’ve prepared the following detailed example.

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How to choose the right inspection tool for work on the go? 5 questions to guide your decision

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From customer surveys and maintenance checks to incident reporting, the inspection process typically involves a lot of paper work. The advantages of going digital are hard to ignore – higher efficiency, better integration with other processes, less likelihood of papers getting lost, better searchability of data, and many others.

If you decided to take the digital plunge and are searching for a solution to adequately replace paper once and for all, we have prepared a list of considerations that will help you make your choice.

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Resco Inspections for Microsoft Dynamics 365: Start building your first questionnaire

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Whether you deal with sales or field service, inspections and data collection come into play in lots of different scenarios. From staff reviewing a store’s inventory, construction safety supervisors, sales reps gathering customer feedback to agents documenting insurance claims or technicians going through checks of complex machinery. And if your organization already utilizes Microsoft Dynamics 365/CRM you might have considered using it to handle your inspection process.

At Resco, we’ve recently launched Resco Inspections, which can be fully integrated with Dynamics 365/CRM. Continue reading

Resco at events and conferences around the world in 2019

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Where can you meet our team in person throughout the year? Continue reading

Time Shift: The past, present, and future for effective planning

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There’s no crystal ball just yet. But for the Resco Route Planner, we are working on a feature that will allow you to travel through past, present and future, so you can bring unmatched efficiency and clarity into planning your field staff’s activities: Time Shift. Continue reading

Microsoft + Resco officially team up on field service: What’s in it for partners and customers?

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Amidst all the excitement, learning, and networking at resco.next 2018 Prague came some truly exciting news for the world of enterprise mobility: Resco and Microsoft announced their direct partnership for Dynamics 365 for Field Service mobile.

With this agreement, Resco and Microsoft have taken a giant step towards closer collaboration over the upcoming years. The partnership promises even more direct integration between the Resco mobile platform and Dynamics 365 for Field Service Continue reading

resco.next 2018: Becoming your partner for complete enterprise mobility

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5 key statements from Resco CEO’s keynote at resco.next 2018

After Vienna, Munich, and Amsterdam, Resco has brought its annual resco.next conference to Prague on November 15-16. And with over 200 attendees from 92 companies and 24 countries in the audience, Resco CEO, Radomir Vozar, took the stage to share the bold new enterprise mobility strategy for the company and its product offering, partner ecosystem, technology development and beyond.

What follows is an overview of key topics discussed by Resco’s CEO and his guests during the Opening Keynote at resco.next 2018. Continue reading

Where to get trained on Resco and Field Service Mobile this fall (Updated)

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This summer, we have started a new era at Resco. First, Resco was recognized in Gartner’s Magic Quadrant for Mobile Application Development Platforms 2018 report. This is a huge milestone for us and we are very proud of this achievement. It finally puts Resco where it belongs for quite some time—a mobile strategy for businesses.

Second big news is a new cooperation we agreed upon with Microsoft (more details coming soon). Continue reading

Partner FAQ: 5 most frequent questions partners ask about Resco

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This summer, the Resco team attended Microsoft’s largest conference dedicated to their partner ecosystem – Microsoft Inspire 2018 in Las Vegas with over 17,000 attendees. Together with Microsoft Business Applications Summit in Seattle, it was once again a great opportunity to meet and catch up with our partners, Microsoft reps and influencers within the Business Applications practice.

As the title of this blog post suggests, we had plenty of questions from our partners about business mobility, so here is an excerpt of those we heard most often: Continue reading

FAQ: Microsoft Dynamics 365 for Field Service Mobile App Licensing

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Ever since the Resco platform was incorporated as the default Microsoft Dynamics 365 for Field Service mobile client, we’ve received numerous inquiries about the licensing requirements and customization of the solution.

Today we’re bringing you an overview of the most frequently asked questions, so you can always find the answers easily organized in one place. Continue reading