Calling all partners: Get inspired with Resco in Washington D.C. this July

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With last year’s turnout well over 16,000 attendees,  Microsoft Inspire 2017 is once again set to deliver a week full of networking, learning, and collaboration for partners from all around the world.

If you were a regular attendee in the past, you probably know that Inspire is in fact a new name for Microsoft’s largest partner-centric event of the year, previously known as the Worldwide Partner Conference (WPC). Continue reading

Say goodbye to empty fields and incorrect data: How to make fields required in Resco Mobile CRM?

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“In the end, CRM is only as good as the data you put into it,” said one of our customers just a few months back. But how do you ensure your sales team, service technicians, or other mobile CRM users will indeed properly fill out the fields, to get relevant insights and be able to initiate the next steps in your customer management process? Especially if these fields are not set as required in your Microsoft Dynamics CRM either? Continue reading

Which tablet for business? Apple iPad Pro versus Microsoft Surface Pro 4

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Every now and then we receive a question from our customers and partners about which mobile devices we recommend for business users. And since professional tablets are already being touted even as PC replacements we decided to take a closer look at two main competitors in the enterprise tablet ring – Apple’s iPad Pro and  Microsoft’s Surface Pro 4. Ladies and gentlemen, let’s get ready to rumble! Continue reading

Packaged vs. Custom: Can you develop an offline sales and field service app from scratch in 6 months?

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To build or to buy?

That’s a question countless companies face when shopping for software to further enhance their operations. And mobile solutions for sales and field service are no exception. But since there are already dozens of articles discussing the general issue of packaged (commercial) vs. custom developed software, we decided to go further down the rabbit hole and ask a more specific question:

What if someone told you they can develop a mobile app for sales and field service with full offline functionality for you in 6 months? Is that even possible? Continue reading

Events Spotlight – Where to Meet Resco in 2017

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2017 is expected to be an eventful year for Resco. Year by year, we take a chance to create a carefully handpicked plan of worldwide conferences that we will attend in the upcoming months.

Want to stay ahead of the game? Meeting thought-provoking leaders from a variety of industries? Or simply looking to network in a new space to brush up on some skills? Then welcome to our world! Continue reading

Dynamics CRM conferences – with no Microsoft Convergence, where to go in 2017?

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Microsoft recently announced a new plan for its flagship events in 2017: Rescheduling Envision and shifting it to Ignite and renaming the event for partners titled Worldwide Partner Conference (WPC) to Inspire. Only the developer event Build remained unchanged. But what does all of this mean for the Dynamics community? Where will Dynamics CRM users, integrators and partners meet & engage in breakthrough discussions during 2017? And what’s behind all the event changes in the past year? Continue reading

Resolving sync conflicts in Resco Mobile CRM

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When do synchronization conflicts occur?

A synchronization conflict comes into play when a user modifies a record in the Resco Mobile CRM application, but before he synchronizes the change, this record is also altered on the CRM server. In other words – the same record gets updated both in the mobile client and on the server, but neither of these modifications has been yet synchronized between them.

And thus the conflict occurs: Which modification should be applied to the record,both in the app and on the server, after the next synchronization takes place? Continue reading