Although Resco has been in the market for 18 years, our first touch to the CRM technology is dated about a decade ago. The first version of Resco Mobile CRM for Microsoft Dynamics was released in 2009. Since that time, it has become our flagship product. We’ve done a lot of development regarding CRM and mobile functionalities. But not just that. We’ve done a lot of R&D regarding other technologies such as maps, routes, data analytics, BI, rapid application development, browser based technologies, integrations, etc. Continue reading
So, here’s the rule:
A field rep, sales rep, and a service technician shouldn’t spend more time dealing with administrative tasks and traveling than being with the customer.
Route planning for field reps is simply the best when it’s made mobile and always up-to-date. The market is full of route planning and route optimizing solutions. However, wouldn’t it be easier to simply plan your daily activities and routes within the same app you use to manage all customer data, sales & service processes? Continue reading
One of the Most Common Use Cases: Break & Fix Scenario – Jacob’s Story, Part 2
Remember Jacob, the field service technician at Gold Star Heating & Air?
We introduced Jacob’s story in last week’s blog: Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration.
This is how a typical day of a field service rep equipped with Resco Mobile field service app might look. Continue reading
It’s the classic story: A map meets an entity, the entity has GPS coordinates, the map displays its records.
But what happens, when the entity does not have GPS coordinates? For example appointments.
No happy end? Continue reading