For any piece of technology – but especially for software products – flexibility is a backbone feature. The requirements of a business dictate which technology can be used, what is a good fit and where are the limits. Inability to deliver or to satisfy a critical need might mean an extended search for the right option, costing time, resources and money.
Whether it’s staff surveying customers in-store, technicians going through checks of complex machinery, or insurance agents assessing the damage after a hurricane – inspections come into play in countless scenarios.
However, there’s lot more to it than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires. Once those are ready, supervisors need to assign them to available staff, including all related information (date, time, location, etc.). The team in the field then needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all have to be evaluated afterwards. Continue reading
Last month at resco.next in Amsterdam we started a new era for Resco. Before the conference we were known to our partners and customers as a provider of Mobile Sales and Field Service solutions with native integration with leading CRM backends such as Microsoft Dynamics. This situation is going to change significantly and we are sure that it will positively influence our whole ecosystem. Continue reading