Resco in 2017: Recap and future plans

2017_recap

Yet another year went by and the time for our quick annual recap has arrived once again. Let’s dive right in. Continue reading

TOP 10 Predictions for the App Economy

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The end of 2016 is coming up fast, meaning there is no better time to engage in a time-honoured new year tradition: making predictions for the upcoming year, 2017!

The App Economy & its Path to $166 Billion

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The future of enterprise mobility: 3 announcements expected at Google I/O 2016

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Google I/O 2016, the annual developer conclave at which the company reveals its latest innovations is  merely a week away. Plenty of cool technology is expected to share the spotlight – ranging from virtual reality all the way to self-driving cars. But there’s more in store than the presentations that will occupy the headlines of global tech media. So let’s take a look at 3 expected announcements businesses leveraging mobility should pay close attention to. Continue reading

CWR acquisition consequences

resco acquires cwr mobile crm line of business

In 2009, when we entered the Microsoft Dynamics CRM market with our brand new Mobile CRM product, we had huge expectations since the very beginning. We had been in the mobile software business for about a decade with a lot of experience. After a while, we realized that we knew nothing about how the mobile CRM business works and that we had quite a long way ahead to be successful. At the time, we recognized our main competitor, CWR Mobility. The company that had a great product and an existing ecosystem of partners and customers. The company known as, the leading mobile CRM ISV in the Microsoft Dynamics community.

Now in 2016, we, Resco, are acquiring CWR mobile CRM activities. Continue reading

Beware of the sunk cost fallacy when planning your IT investments

Avoid the Sunk Cost Fallacy when investing in IT

One of our customers described how they went about purchasing a mobile CRM application: they first opted for custom development. The project then took longer than expected, costed more than estimated and the result was poorer that desired. What did they do? They scrapped the whole project after just 6 months in the making and went ahead and bought another solution, which now works as they want it to work.

What surprised me about this is that Continue reading

Resco’s perspective on ‘Microsoft to Acquire FieldOne‘

MOBILE CUSTOMER SERVICE IS ONE OF THE KEY AREAS THAT WILL DRIVE THE GROWTH OF DYNAMICS CRM

The news about the FieldOne acquisition that resonated in the Microsoft Dynamics CRM industry popped up on the radar of many of you—our customers and partners.

Let me first congratulate FieldOne and Microsoft on behalf of the entire Resco team.

As many of you know, the mobile solution within the FieldOne Sky product is based on Resco Mobile CRM: the bulletproof offline capabilities, maps, GPS navigation, calendar/scheduling or multiplatform configuration tool to tweak the app to name just a few perks of Resco. No wonder the mobile customer service technology is mentioned as one of the top reasons behind the Microsoft – FieldOne deal, as reported by GeekWire, Fortune, InformationWeek and many others. Continue reading

Top 10 observations from CRM software users

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I bet you all look up to some people.

They pump you up for the daily inspiration and motivation. I guess, then we have one thing in common. At Resco.net, we live by the words of those that see Customer Relationship Management as one of the driving motors for businesses. Continue reading