If you have not heard the news yet, chances are you will. Soon.
Resco has been filling the mobile gap in Field Service for almost two years now. For the uninitiated, in fall 2018, Microsoft and Resco announced a partnership with an expiration date. And it looks like that expiration date has now been set.
Last month, Microsoft previewed a new app to showcase the future path for Field Service Mobile.
What does this mean for me, a Field Service Customer?
The American edition of the resco.next conference is now behind us. And we’d like to wholeheartedly thank all participating partners, customers, and guest speakers who helped to make it a thought-provoking event once again.
80 attendees from 37 companies and 3 different continents enjoyed 25 insightful sessions and countless discussions in an informal atmosphere over two days in Atlanta, GA.Continue reading →
Whether it’s staff surveying customers in-store, technicians going through checks of complex machinery, or insurance agents assessing the damage after a hurricane – inspections come into play in countless scenarios.
However, there’s lot more to it than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires. Once those are ready, supervisors need to assign them to available staff, including all related information (date, time, location, etc.). The team in the field then needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all have to be evaluated afterwards. Continue reading →
Make sure your team won’t enter incorrect data into Resco Mobile CRM’s fields. In the Woodford configurator you can set up a form rule that checks the data format and notifies the user if the data doesn’t meet the required conditions.
For example, on the Contact entity we want to prevent users from entering a wrong e-mail address and phone number format into the E-mail and Phone fields.
What is the most pressing issue we experience when approaching government and public offices? Usually, dealing with them is just too cumbersome. However, as apps allow people to do pretty much anything, anytime and anywhere, both local and national governments are increasingly looking to get in on the act.
Yet, given the obvious benefits for citizens, why is it that governments are not making more use of mobile apps? Continue reading →