Field service processescan be quite complex. From scheduling service appointments and filling out work order forms, to collecting data,taking photos in the field, and then uploading them to a CRM system. It involves many steps that need to be carefully considered and executed. That’s why even a minor mistake can cost a lot.
However, you can significantly reduce the number oferrors, while also speeding up and streamlining the entire by choosing Resco as your field service mobile platform. By doing so, Salesforce users can leverageall the benefits of Resco Inspections. In this blog post, we’ll show you how.
I have never done this before, writing a blog, putting my thoughts down into a word document to share with an audience. I`m not an extrovert when it comes to this type of communication, but something has changed. Something forces me to share my experience, my observations of the Salesforce ecosystem that Resco joined 4 years ago.
Why Microsoft recommends and uses the Resco mobile app for its field service projects
Field Service scenarios are synonymous with standardized work processes, checklists, inspections, or even regulatory procedures that can quickly scale in terms of their complexity. That’s why one of the key value adds of turning to Resco as your field service mobile platform is the opportunity to leverage Resco Inspections in your existing mobile project to model and complete these complex mobile work experiences with ease. Continue reading →
Hundreds of projects. Hundreds of questions. Some seldom, others not. One of the more popular questions has always been the difference between Microsoft’s Field Service Mobile and the Resco mobile app. After all, even the Microsoft-branded app is built on Resco technology. Let’s have a closer look. Continue reading →
Over the last 10 years, we at Resco have seen roughly about 2,500 and one mobile project implementations. It has been everything and anything “CRM-meets-a-mobile-device-and-they-shake-their-hands” type of use cases. One area that stood out from the beginning was Field Service – it was more structured, with well-defined workflows, and often required by law or highly regulated. Continue reading →
Over the past few years, we have attended dozens of conferences and exhibitions, talked to countless prospects about their requirements, discussed the industry needs with our partners, did a lot of research, and made hundreds of calls. We did – and keep on doing – all this to get a deeper understanding of our customers’ pain-points, whether they areworking in the field or in the back office.
Throughout the month of May, we are going to deliver threefreeonline trainings in the form ofwebinars and online courses.You can get expert tips, practice with hands-on exercises, and see complex demonstrations of enterprise mobility at no cost.
What was once considered sci-fi is now becoming a standard feature.
All of us understand the convenience of simply telling Alexa or Siri to turn on the lights, start the air conditioning, or increase the volume when your favorite song comes up. But over the last couple of years, voice recognition and voice-controlled software has matured to become highly sought-after even across the enterprise sector – saving time, increasing productivity and enabling even greater mobility. Continue reading →
If your company has assets in the field, you know costs and time efficiency need to be watched carefully. Miscalculations, traffic, roadblocks or bad weather can heavily impact time spent on the road, and therefore your monthly expenses. But what are the benchmarks? What predictions can we count on in terms of road situation, and do field service companies leverage modern digital solutions for management of their field operations? We prepared a quick overview with some essential stats.
Resco is used by more than 2,500 customers around the globe. We have seen a wide range of implementations, utilizations, use cases and scenarios of Resco’s mobile solutions. Often, we are impressed with creative ways our partners and customers leverage our technology.
There is a huge number of client implementations that include some sort of inspection-related activities: be it surveys using custom logic, check in/check out, drag ‘n’ drop scheduler, and more. Possibilities of using mobile devices and applications for inspection purposes are almost limitless – no matter the use case. Several Resco partners and customers have created heavily customized apps to provide an effective inspection execution. Continue reading →