Why personalization & collaboration achieve high CRM user adoption

collaboration

Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is.  Continue reading

Ready for what’s to come? MS Dynamics CRM Spring Wave 2016 update

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From enlisting information about the latest update to Microsoft Dynamics CRM Online 2016 to their Microsoft Social Engagement 2016 update, it’s no wonder MS Dynamics CRM is heading up in the ranks of the most role-based, contextual solution providing superior business user productivity. Continue reading

Capturing a signature in Resco Mobile CRM

Capture an electronic signature in Resco Mobile CRM client
Picture this: You receive a package, and the delivery guy asks you to sign for the delivery at the door. Not an unusual situation. Now imagine you can do the same thing with your Mobile CRM application and have your customers sign orders or your employees verify inspections with a simple swipe of a finger.

Resco Mobile CRM client for Microsoft Dynamics CRM (and other back-end systems) supports signatures. Continue reading

Free eBook: 100+ Amazing things you can do with Microsoft Dynamics CRM on your phone and tablet

eBook-100-plus-amazing-things-Microsoft-Dynamics-CRM-on-phone-and-tablet

We wanted you to have a complete resource of things you can do with MS Dynamics CRM on your phone and tablet.

Why?

Because there are so tons of amazing things you can get inspired by and, ultimately, put into practice. Continue reading

Feast your mind at resco.next in Boston

Though I’m no Jamie Oliver, even I know that top-notch ingredients are the key to a delicious meal. And I guess one could think of the resco.next conference as a market with the freshest ingredients which will turn into every CRM enthusiast’s food for thought.

The growing list of educational sessions offers a rich mix of learning and networking opportunities in a relaxed atmosphere. And these three new additions are guaranteed to spice up your conference experience on September 14-15 in Boston. Continue reading

What’s included in the free version of Resco Mobile CRM?

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Resco’s mobile client for Microsoft Dynamics CRM, Salesforce, and Oracle CX can be downloaded from:

 This is a FREE application.

  • It’s fully functional.
  • It can be synchronized with Dynamics CRM, Salesforce, and Oracle CX.
  • It’s not time-constrained.
  • It does not include any ads. Nor does it require users to input contact details.

Continue reading

Next generation of Mobile CRM: Let there be Email

To design a good Mobile CRM app, we need to first understand a typical day of a salesman. What his main tasks and activities throughout the day are.

We have talked to several sales people from various industries. And we talked to our internal sales reps as well. Our findings show what the most common answer amongst sales reps is: Continue reading

Change the design of Resco Mobile CRM app: Introducing Color Themes

What are color themes you ask? Just the greatest thing since sliced bread!

OK, that was a bit of an overstatement (and cheesy), but that does not change the fact that color themes are a really cool new feature of Resco Mobile CRM – the mobile client for Dynamics CRM.

Simply put: color themes allow you to change the colors of the application. Continue reading

The Calendar: Uncovering its hidden treasures

The calendar in the Resco Mobile CRM application for MS Dynamics CRM can do loads of things.

Let me walk you through them. Continue reading