These days, we constantly hear about usernames and accounts of various services getting hacked. However, multi-factor authentication (MFA) is a quick and effective way to protect sensitive data by requiring an additional piece of information (besides username and password) to verify the user’s identity. Continue reading
In today’s post, we will examine the details of how Resco Mobile CRM works with file hosting services. Continue reading
In case you did not work with Mobile CRM documents yet, we suggest to start with an earlier blog that provides a high-level overview of how to utilize documents in the Resco Mobile CRM app. It was also the most read Resco blog post of 2016.
In this blog series, we will focus on how the app works with documents from a technical point of view. Continue reading
If you trust your employees you shouldn’t be tracking their activities – that’s a common argument coming up in many meeting rooms when words like “audit” or “analytics” start to get thrown around too often.
However, auditing (or analytics) is not about the lack of trust. Continue reading
Customers running on-premises installations of Microsoft Dynamics 365/CRM are eligible to have more than one database in their CRM environment. The most common reason for needing another database, is that you want to test changes and customizations in an environment mirroring your production database, but without affecting the live system. For example, to see how your Dynamics CRM will work with your Resco Mobile CRM client. Continue reading
What is the most pressing issue we experience when approaching government and public offices? Usually, dealing with them is just too cumbersome. However, as apps allow people to do pretty much anything, anytime and anywhere, both local and national governments are increasingly looking to get in on the act.
Yet, given the obvious benefits for citizens, why is it that governments are not making more use of mobile apps? Continue reading
“In the end, CRM is only as good as the data you put into it,” said one of our customers just a few months back. But how do you ensure your sales team, service technicians, or other mobile CRM users will indeed properly fill out the fields, to get relevant insights and be able to initiate the next steps in your customer management process? Especially if these fields are not set as required in your Microsoft Dynamics CRM either? Continue reading
We’ve covered the basics of Consumer Apps based on Resco’s Mobile CRM app (useful not only for customers, but for smoother interactions with partners, volunteers, suppliers, fans and other allies as well) in an earlier post.
But how can you keep track of new records and modifications made by external users and ensure these users will access only the information related specifically to them? Continue reading
In this example we’ll take a look at a situation when you don’t want the Resco Mobile CRM app to save changes the user makes to a record, unless there is other particular data associated with it.