One could say we live in the era when CRM has reached its full potential. Hand in hand with technology and marketing, customer relationship management has been building its path to a happy customer.
CRM has gone through bunch of modifications and has been adopted by various businesses since day one. The journey of a relationship between customer and organization started to take the fallout nearly 30 years ago.
Resco Mobile Apps let you combine your Dynamics CRM and Resco’s know-how to create a fully customized app for third-party users. In a fraction of usual development time and costs.
However, we know hearing only this raises also a few questions. We’ve collected those we often get from customers and partners when they hear about Resco Mobile Apps for the first time, so we can provide you with the answers. Put on your walking shoes, here we go: Continue reading →
The first step is to get familiar with the system. Once you start handling CRM software (whichever it may be: Resco CRM or Dynamics CRM) as niftily as if it was your car – you can call yourself a CRM Pro. Continue reading →
While desktop Dynamics CRM installations make use of fast machines with (nearly) unlimited storage, mobile devices are severely limited in this respect.
You typically get numbers such as:
RAM Memory: ~1GB RAM (iPhone5/6, high end Android devices approach 3GB).
Low RAM values (~500MB or less) will negatively impact the database speed or, for example, the download speed.*)
Storage memory: It’s here where the database will be located.**) Today’s mobile devices typically offer 4+ GB of storage memory, which is – by proper planning – enough. We’ll return to the subject later.
Speed: It is difficult to bring any generally applicable numbers. Instead, here are a few numbers that measure activities done by Resco MCRM:
Database writes on a decent mobile device are 5-10x slower than the same operations done on a rather aging 2GHz W7 desktop. And it can go even worse, for example Xml parsing (used in communication with CRM server) is ~100x slower.***)
Internet speed: We cannot give any generally applicable statements here. Speed of 3G networks vary between 144kbps to 4+Mbps, 4G networks are even faster.****)
The week of October 13, 2014, Resco sponsored the CRMUG Summit in St. Louis, MO. This year, there were over 650 attendees and more than 3,000 in total when combined with GPUG, AXUG and NAVUG Summits running in parallel. Resco could not miss this event. Continue reading →