A look under the hood – 7 elements to keep in mind when creating a consumer app integrated with Dynamics CRM

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What does a Formula 1 car have in common with a mobile app?

Actually, more than it might seem at first sight. Both are products of leading engineering efforts. In both cases, their lightweight appearance is in stark contrast with the goings-on under the hood. And just like an F1 car, mobile app needs to be fast, yet reliable, to shine through among the ever-growing competition.

The dissection of the F1 car pictured above took almost two years to complete. Fortunately we don’t need that long to give you a peek under the hood of Resco Mobile Apps. So, what are the key elements you need to take into account when building an app for customers or partners integrated with your Dynamics CRM? Continue reading

Resco Mobile Apps – how to set up a mobile application for external non-CRM users

Why not to take advantage of your Dynamics CRM and Resco’s 16-year experience with mobility to create a unique app for your customers, partners, suppliers, fans, volunteers?

Resco Mobile Apps allow you to handpick the information you want to share from Dynamics CRM and transform the standard Resco Mobile CRM into a custom application for external non-CRM users. Whether you just want to spread the word about your business or give your allies a powerful tool, that will allow for even smoother collaboration.

To get you started, let’s go through the initial setup of the two types of external mobile projects available with Resco Mobile Apps. Continue reading

The Evolution of CRM systems – From Rolodex to Mobile CRM

CRM evolution - now and then

One could say we live in the era when CRM has reached its full potential. Hand in hand with technology and marketing, customer relationship management has been building its path to a happy customer.

CRM has gone through bunch of modifications and has been adopted by various businesses since day one. The journey of a relationship between customer and organization started to take the fallout nearly 30 years ago.

Continue reading

Resco Mobile Apps – all you wanted to know and were (not) afraid to ask

Resco Mobile Apps for Microsoft Dynamics CRM - external users
 

A while back we talked about why businesses should have a mobile app for consumers, partners or other external users. But why build an app from scratch when you can take advantage of your already established infrastructure?

Resco Mobile Apps let you combine your Dynamics CRM and Resco’s know-how to create a fully customized app for third-party users. In a fraction of usual development time and costs.

However, we know hearing only this raises also a few questions. We’ve collected those we often get from customers and partners when they hear about Resco Mobile Apps for the first time, so we can provide you with the answers. Put on your walking shoes, here we go: Continue reading

5 reasons why your business should have a mobile app

App-StoreIt’s been over a year since mobile platforms overtook PCs in the Internet usage. In 2014, mobile users spent 86% of the time on their devices using dedicated apps. And only 14% accessing the web via mobile browser. Therefore, it is no longer a question whether your business needs a user-friendly consumer app.

Those are the stats. But what are the other crucial reasons that make investing the time and money into a mobile app for your business worthwhile? Continue reading

Glossary for Dynamics CRM Dummies – A must read before resco.next conference

CRM dummies white2

 

Becoming a Dynamics CRM Pro can be tense.

The first step is to get familiar with the system. Once you start handling CRM software (whichever it may be: Resco CRM or Dynamics CRM) as niftily as if it was your car – you can call yourself a CRM Pro. Continue reading

Mobile CRM limits. Where are they?

While desktop Dynamics CRM installations make use of fast machines with (nearly) unlimited storage, mobile devices are severely limited in this respect.

You typically get numbers such as:

  • RAM Memory: ~1GB RAM (iPhone5/6, high end Android devices approach 3GB).
    Low RAM values (~500MB or less) will negatively impact the database speed or, for example, the download speed.*)
  • Storage memory: It’s here where the database will be located.**) Today’s mobile devices typically offer 4+ GB of storage memory, which is – by proper planning – enough. We’ll return to the subject later.
  • Speed: It is difficult to bring any generally applicable numbers. Instead, here are a few numbers that measure activities done by Resco MCRM:
    Database writes on a decent mobile device are 5-10x slower than the same operations done on a rather aging 2GHz W7 desktop. And it can go even worse, for example Xml parsing (used in communication with CRM server) is ~100x slower.***)
  • Internet speed: We cannot give any generally applicable statements here. Speed of 3G networks vary between 144kbps to 4+Mbps, 4G networks are even faster.****)

Continue reading

Resco Mobile CRM: How Resco implements the offline mode (a technical deep dive) – Part 2/3

I have described the difference between online and offline mode in Resco Mobile CRM client for Microsoft Dynamics CRM in my previous blog post.

As written in there, online mode resembles the work of a web browser, it’s getting data directly from server. Which makes data operations slow, costly and potentially risky.

Offline mode, on the other side, works with data stored in the local database. Hence the data loading/storing is fast and presents no problem at all.

So far, so good.

Online mode looks like a looser.

So why then do you find primarily online clients in the Dynamics CRM world?

Continue reading

Convergence EMEA – Been there, done that, again delighted

Resc at Convergence EMEA 2014

What’s the best thing about Convergence from my point of view? It’s the questions.

I love the interaction with people. See their immediate reaction when showing them the app. Hear the first thoughts and questions that come to their mind.

See what excites people and what confuses them. Continue reading

CRMUG Summit 2014: Your questions, our answers

The week of October 13, 2014, Resco sponsored the CRMUG Summit in St. Louis, MO. This year, there were over 650 attendees and more than 3,000 in total when combined with GPUG, AXUG and NAVUG Summits running in parallel. Resco could not miss this event. Continue reading