What languages do Resco mobile solutions speak?

Resco mobile solutions support 40+ languages by default.

If you want a list of what these are, look no further, here it is: Continue reading

Dynamics CRM conferences – with no Microsoft Convergence, where to go in 2017?

Dynamics CRM Events 2017

Microsoft recently announced a new plan for its flagship events in 2017: Rescheduling Envision and shifting it to Ignite and renaming the event for partners titled Worldwide Partner Conference (WPC) to Inspire. Only the developer event Build remained unchanged. But what does all of this mean for the Dynamics community? Where will Dynamics CRM users, integrators and partners meet & engage in breakthrough discussions during 2017? And what’s behind all the event changes in the past year? Continue reading

Is Resco Mobile CRM compatible with Microsoft Dynamics 365?

dynamics365_v1

To be straight forward. Yes.
To put it lightly, with respect to Resco Mobile CRM – nothing has changed.

But if you’d like to learn a little bit more regarding what the hype is about, keep on reading. Continue reading

Bring Mobility to your Field Service with Resco & Microsoft [VIDEO]

resco-field-service

When they say mobility in the field, people often picture a sales guy meeting clients outside the office walls.

However, mobility for field service technicians is just as important (if not even more). According to Aberdeep Group Research, 80% of field service organizations say Mobile Field Service is required to improve staff efficiency and speed. Continue reading

Resco Celebrates 17 Years in Mobility

celebration

We’ve always had a thing for mobility. 17 years ago, Resco had a vision to become one of the leading providers of business software solutions.

When we founded the REmote Solutions COmpany (today known as Resco) in 1999, we saw a huge potential in the realm of mobile technology. At that time, mobile phones weren’t smartphones and CRM was not so advanced & CX-centered as you know it, today. However, that didn’t stop us – in fact, we felt ‘obligated’ to explore such unknown waters. Continue reading

Why personalization & collaboration achieve high CRM user adoption

collaboration

Let’s “Delve” into things a little deeper. To be absolutely straightforward, unless you deliver a personalized experience, people will not adopt to your solution long-term. It’s a fact. According to the Journal of Experimental Psychology1 , every time a user switches programs or applications, there is a 40% reduction in productivity. If that isn’t a reality check, I’m not sure what is.  Continue reading

7 Ways to Build a Strong & Lasting Relationship with Your Customers

customer-relationships

In the age of automation and innovation, nurturing relationships with your customers and partners will help you grow a successful business. When you want to establish a loyal relationship, you must understand how relationships actually work and how to build them. Every recipe or formula is different, but let’s have a look at a few tips that can help you further grow your relationships with customers and partners.

Walt Disney said it best; “Do what you do so well that they will want to see it again and bring their friends.”

Continue reading

Meet Resco at Microsoft Envision in New Orleans & Explore the added value of going mobile

microsoft_envision

Over 200 sessions, unlimited learning opportunities, and the most forward-thinking minds in business & technology. Welcome to Microsoft Envision 2016.

If you are one of the usual attendees of Microsoft Convergence, the event’s title upgrade is of no news to you. But, wait, there is much more! The name of Microsoft’s event has changed and so has the focus. Microsoft Envision is now the flagship event for business leaders. It is designed for CxOs and functional leaders who are driven to shape their own future and position their organizations for success in a mobile first, cloud first world. Continue reading

Capturing a signature in Resco Mobile CRM

Capture an electronic signature in Resco Mobile CRM client
Picture this: You receive a package, and the delivery guy asks you to sign for the delivery at the door. Not an unusual situation. Now imagine you can do the same thing with your Mobile CRM application and have your customers sign orders or your employees verify inspections with a simple swipe of a finger.

Resco Mobile CRM client for Microsoft Dynamics CRM (and other back-end systems) supports signatures. Continue reading

10 ways to overcome CRM Achilles heel: User adoption

Increase CRM user adoption

Low user adoption is a common reason various companies don’t achieve the ROI they anticipated when purchasing a CRM solution.  But the little motivation to embrace a new CRM system does not have to be the “Achilles heel“ of CRM.

Make the user adoption your strength, not your weakness. Follow these tips to overcome struggles with CRM user adoption: Continue reading