Mobile CRM: It’s real-world case studies that drive home the benefits

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Note: This blogpost was written by Rick McCutcheon, Dynamics Solutions MVP and CSP.

Mobility is transforming the business world. And more and more there are real-world examples of mobile CRM creating efficiency, cost-savings and optimizing the use of critical customer data. Continue reading

85% of prospects turn into customers – at the resco.next conference

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Research shows that 65% of sales reps who work at companies that have adopted a mobile CRM have achieved their sales quotas – opposed to just 22% of representatives from non-mobile CRM enabled companies. That’s why at the upcoming resco.next conference in Prague we will unveil all the science behind business mobility.

Furthermore, 85% of prospects who attended one of previous resco.next editions have become customers after visiting the event. Including household industry names such as Freudenberg Sealing Technologies and MHI Vestas Offshore Wind. Continue reading

Salesforce Route Planning for Sales & Service Field agents

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So, here’s the rule:

A field rep, sales rep, and a service technician shouldn’t spend more time dealing with administrative tasks and traveling than being with the customer.

Route planning for field reps is simply the best when it’s made mobile and always up-to-date. The market is full of route planning and route optimizing solutions. However, wouldn’t it be easier to simply plan your daily activities and routes within the same app you use to manage all customer data, sales & service processes? Continue reading

From the food industry, to oil & energy – various businesses speak out about their use of Mobile CRM at resco.next 2016

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Our mobile CRM conference, resco.next 2016, is not merely a great opportunity to hear what’s new from Resco’s team of professionals. It’s also an ideal place to share your knowledge with other attendees to get inspired even further.  And just like last year, we are very happy to announce that multiple companies agreed to share their experience with Resco Mobile CRM through panel discussions at the conference.

So who can you look forward to in Munich and Philadelphia this time? Continue reading

How Resco Brought Mobility to Oracle OpenWorld 2016

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Our portfolio of events that we attend each year has stacked up more and more as each year progresses.

And frankly, it’s not because we all love to travel (although we do love jumping from one plane to another) – we simply want to meet more new people.  In fact – we want to meet more ‘Oracle people’ & we want to show others that we too, are “in the cloud”. Continue reading

Switching from CWR to Resco Mobile CRM with ease

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You probably know that as of February 2016 Resco has acquired all mobile CRM assets from CWR Mobility – including its technology, as well as the company’s customer & partner portfolio and activities.

A few weeks later we announced that we will continue to support CWR’s mobile CRM solution until June 30, 2017. And that after this date we will provide and support only our own Resco Mobile CRM.

So what’s next for CWR Mobile CRM customers and partners?

Continue reading

Jedi Master Plan – How to Elevate the Customer Experience with Mobile CRM (Infographic)

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Do You Have What It Takes to Awaken Your (Work) Force?

Once upon a time, there lived a generation of ‘Wisdom Masters’, known as the Jedi.

When Star Wars Jedi Masters were fighting the Dark Side – rather than fist fights & knockouts, they brought a force of wisdom into play. In order to win, they would always come up with a slick plan to save themselves from the enemies. If you run a business, you know that using force of wisdom pays off well, when trying to connect with your customers to prevent them from having a bad experience with you. Continue reading