All Resco products can be utilized as standalone solutions, tailored to any industry use case. However, Resco Inspections, Routes, and Mobile CRM can also be effortlessly integrated with Microsoft Dynamics 365/CRM, Salesforce, and even other third-party backend systems. Let’s explore these options a little closer. Continue reading
With 93,000+ visits over the past twelve months, more and more of you are finding their way to industry news and trends, product previews, tips, tricks and tutorials, detailed event reports and other fresh content. And now, you can check the 10 articles that you read the most in 2019: Continue reading
It was a great 2 days in Rome.
Together with a group of attendees, we started a conference with a morning run (yup, 5,5 km before the keynote!) led by Resco COO Ivan Stano. After that we discussed customer projects, attended many technical and business sessions, customers’ success panels, and – we also honored our most outstanding partners and individuals.
On the first day of the conference, we announced the winners and finalists in these 3 categories:
Resco MVP Award
Partner Innovation Award
Partner of the Year Award
In this blog post, we’ll be looking at the winners, and what makes them unique. Continue reading
Would you like to visit the eternal city of Rome? Enjoy breathtaking views of the city? And experience the real feeling of the Italian capital? Your chance is here now: at resco.next 2019 in Rome. All attendees of the two-day conference are invited to our exclusive conference reception on Thursday, 24th October, at the famous Casina Valadier.
To expand the analytics and evaluation capabilities of Resco Inspections, we’ve introduced a brand-new Result Viewer component in the Summer Update 2019 . It enables users to easily list, filter, view and read completed questionnaires. This allows focusing on any selected answers and effectively explore possible correlations. On top of that, the results can be effortlessly exported in a CSV format for further analysis in third-party tools and systems.
The Result Viewer can be also added directly to your Microsoft Dynamics 365 and Salesforce. So, if there are any completed questionnaires related to a record, they will be displayed on the record’s form, utilizing the Results Viewer layout. All it takes is just a few simple steps. Continue reading
Resco’s partner network currently consists of 500+ companies worldwide. These companies possess strong knowledge of Resco technology in combination with Microsoft Dynamics 365, Salesforce and/or other business systems. Our partners are the ones who help customers to implement, customize, and support their Resco enterprise mobility solutions.
Our partner program is designed to create mutually beneficial relationships that increase the success of partners and expand the Resco ecosystem. But what exactly are the advantages that partner companies receive when teaming up with Resco? Continue reading
Collecting information in the field, in most use cases you expect a certain type of questionnaire to be available in certain situations and not in others. To enable this in Resco Inspections, we have introduced an option to associate a questionnaire template.
The general idea is that – when integrating Resco Inspections with Microsoft Dynamics 365/CRM – you can use many-to-many relationships to associate a questionnaire with an entity. The many-to-many relationship connects the questionnaire template to the actual record, so this defines which template belongs to which record.
We know that it’s always better to show than just to talk about it, so we’ve prepared the following detailed example.
Whether you deal with sales or field service, inspections and data collection come into play in lots of different scenarios. From staff reviewing a store’s inventory, construction safety supervisors, sales reps gathering customer feedback to agents documenting insurance claims or technicians going through checks of complex machinery. And if your organization already utilizes Microsoft Dynamics 365/CRM you might have considered using it to handle your inspection process.
At Resco, we’ve recently launched Resco Inspections, which can be fully integrated with Dynamics 365/CRM. Continue reading
Salesforce data can be approached differently by various field users and across teams. One of the options to quickly access relevant data is to use Entity Hubs* via the Resco Mobile application. You can create a variety of hubs that represent condensed units of information relevant for specific teams and even individual users.
Example: Your Salesforce records like Accounts, Contacts and Leads can represent one unit = Customers.
This way, each team or a user can work with a particular Entity Hub and have all vital information in one place.
As of the Winter 2018 release of Resco’s mobile solutions, you can place any Hub you create not just on a view (like the Home menu), but on a form, as well. Continue reading
For any piece of technology – but especially for software products – flexibility is a backbone feature. The requirements of a business dictate which technology can be used, what is a good fit and where are the limits. Inability to deliver or to satisfy a critical need might mean an extended search for the right option, costing time, resources and money.