The Evolution of CRM systems – From Rolodex to Mobile CRM

CRM evolution - now and then

One could say we live in the era when CRM has reached its full potential. Hand in hand with technology and marketing, customer relationship management has been building its path to a happy customer.

CRM has gone through bunch of modifications and has been adopted by various businesses since day one. The journey of a relationship between customer and organization started to take the fallout nearly 30 years ago.

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