Online training and webinars for a stay-at-home Trailblazer

Topic: Workflow Automation for Salesforce & Resco admins & business users

No matter where you are right now, your life has probably been impacted by the current events. Resco feels the impact, too. And just like our technology, our company culture is crystal clear when it comes to safety and security. So, we #stayhome. Continue reading

Smartwatch inspections for flawless Salesforce field service

Wearables within enterprise present an opportunity for more efficient, hands-free work. According to ABI Research, by 2022, enterprise device revenue will reach $60 Billion. What are the top use cases where wearables drive value to Salesforce users? 

An inspection with Salesforce  

Imagine your daily job is to inspect boats underwater. The underwater environment can be challenging.  Even the most competent marine engineer faces harsh conditions like tight spaces or limited to zero-visibility. How to check the performance of machinery, work with documentation, and generate reports then?  Continue reading

How to improve your Salesforce field service inspection processes

Remember the times when you had to keep two things in mind when leaving the house? Keys and your wallet. Today, a smartphone and often another device like your smartwatch is just as important.

The key advantage of businesses nowadays is the ability to have a truly mobile workforce. However, you still need to provide your people with the right tools for the job. If your company uses Salesforce, use its full potential in the field. Consider equipping it with a fitting tool to manage field operations. This can help you automate all Salesforce processes and deliver an exceptional experience to your customers – even out of the office. Continue reading

Resco Academy – learn, practice, deploy and succeed

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Before the spring arrives, Resco has decided to warm you up with a new source of knowledge and experience. Along with new webinar series, Resco Wiki, and Resco Sales Playbook, we are launching Resco Academy – our new online training platform. Continue reading

Salesforce. Resco. Mobility. Non-Profit. Success.

I am extremely lucky to work daily with non-profits from all over the world. It is not the main part of my job role, but it is certainly the most rewarding.  

It is a completely different experience compared to working with business clients.  

Continue reading

We owe it to our customers to collect data!

I can’t log into my online banking! My mobile app works but for the life of me, I can’t access the web browser version. My wife always adds her helpful input – ‘Why don’t you call the bank?’ or ‘Why haven’t you sorted it yet?’. The truth is, I have given up! That strange standing order for €6.49 keeps coming out and all I can do is watch… from my mobile app. 

But why did I give up? I am technology literate, I have unlimited calling on my phone and my bank is just downstairs of my office. 

Continue reading

Integrating Resco with Microsoft Dynamics, Salesforce, and other third-party solutions

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All Resco products can be utilized as standalone solutions, tailored to any industry use case. However, Resco Inspections, Routes, and Mobile CRM can also be effortlessly integrated with Microsoft Dynamics 365/CRM, Salesforce, and even other third-party backend systems. Let’s explore these options a little closer. Continue reading

2019: A year in review for Resco partners

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Time flies, doesn’t it?

2019 was another fruitful year for Resco, and hopefully, for you as well.

In case you missed some of them, here’s a recap of the most important news and changes from the past 12 months, relevant for our partners. Continue reading

Business processes 101: Quality assurance

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Whether buying bread or a new phone, we expect certain standards that each product or service should meet.

Quality assurance helps to fulfill these standards and prevent mistakes, defects, or errors. Which, in turn, bolsters customer confidence and generates a competitive advantage. Continue reading

Drive User Engagement with revamped UI coming to Resco Winter Update

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User Interface. User Experience. User Adoption. User Engagement. Too many buzzwords?  

Yes indeed, but Apple built its business model on them, and has now quarterly revenue of $64 billion*. The term “User Experience” owes its origin to Donald Arthur ‘Don’ Norman** that put meaning to it while working at Apple in 1993. Architecture and functionality are alpha and omega of any product, including mobile software. However, it is the design and overall look ‘n feel that drives user engagement.    Continue reading