Field service processescan be quite complex. From scheduling service appointments and filling out work order forms, to collecting data,taking photos in the field, and then uploading them to a CRM system. It involves many steps that need to be carefully considered and executed. That’s why even a minor mistake can cost a lot.
However, you can significantly reduce the number oferrors, while also speeding up and streamlining the entire by choosing Resco as your field service mobile platform. By doing so, Salesforce users can leverageall the benefits of Resco Inspections. In this blog post, we’ll show you how.
Luckily, there’s almost no subscription service out there that doesn’t offer a free trial. When you visit Netflix, Spotify, and even LinkedIn Premium for the first time you usually see a message that says 30 days free trial. This is when you need to see and evaluate what they offer and how you can make the most of it. Continue reading →
In 2008, the United Nations declared August 19 as World Humanitarian Day (WHD) in commemoration of the 2003 bomb attack on the UN headquarters in Baghdad, Iraq, killing 22 humanitarians. Since then, it’s a day for recognizing and celebrating those working relentlessly on making the world a better place for the less privileged, often even risking their lives to do so.
All over the world, we’re still in the middle of fighting the COVID-19 pandemic, which makes the work of humanitarian activists and organizations ever so challenging and dangerous. This year’s WHD focuses on these #RealLifeHeroes, who continue to protect and save lives despite the risks and threats posed by the pandemic.
I have never done this before, writing a blog, putting my thoughts down into a word document to share with an audience. I`m not an extrovert when it comes to this type of communication, but something has changed. Something forces me to share my experience, my observations of the Salesforce ecosystem that Resco joined 4 years ago.
Why Microsoft recommends and uses the Resco mobile app for its field service projects
The Resco Inspections app for Salesforce comes with several sample questionnaire checklists for manufacturing, energy, and property maintenance processes. All templates have been designed in cooperation with our customers andpartners. They are a result of the countless discussions we had with them atconferences all around the world.
There are 12 free templates in total andall of them can be used straight away or you can use them as a starting point for further customization to fit your specific processes. You can access the templates in just a matter of minutes, speeding up and simplifying the process of questionnaire building, as well as the entire inspections process.
We get a lot of questions regarding how the data is stored in Inspections for Salesforce. This blog post will answer all those questions – and more!
Let’s start with the basics
Resco Inspections is represented by 4 objects: Questionnaire, Question Group, Question, and as of recently, Questionnaire Folder. All Resco Inspections data is stored in these four objects. There is no additional system, database, or middleware involved. Continue reading →
Imagine you work with a non-profit organisation that provides health supplies to communities in remote regions. You have partners, employees and volunteers active in locations with intermittent access to the internet. They all need to be able to audit the health supplies in stock, the amount received during deliveries and the rate of utilisation at various locations in order to forecast demand and meet the needs of their critical collective mission.
Say your organisation already has Salesforce Non-Profit Success Pack and has selected Resco to support its offline capability need. Continue reading →
A week ago, we launched our new solution – Inspections for Industry Verticals. As we revealed, it comes with several predefined questionnaire templates for manufacturing, energy, and property maintenance process.
There’s 9 brand-new templates available out-of-the-box at the moment. And today we want to show you where exactly can you find them, what they look like, and how can you use and even customize them. Continue reading →