We stand with #RealLifeHeroes: Resco in the nonprofit sector

In 2008, the United Nations declared August 19 as World Humanitarian Day (WHD) in commemoration of the 2003 bomb attack on the UN headquarters in Baghdad, Iraq, killing 22 humanitarians. Since then, it’s a day for recognizing and celebrating those working relentlessly on making the world a better place for the less privileged, often even risking their lives to do so.

All over the world, we’re still in the middle of fighting the COVID-19 pandemic, which makes the work of humanitarian activists and organizations ever so challenging and dangerous. This year’s WHD focuses on these #RealLifeHeroes, who continue to protect and save lives despite the risks and threats posed by the pandemic.

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A message to the Salesforce community: Offline is not your enemy

Offline makes you unstoppable in the field

I have never done this before, writing a blog, putting my thoughts down into a word document to share with an audience. I`m not an extrovert when it comes to this type of communication, but something has changed. Something forces me to share my experience, my observations of the Salesforce ecosystem that Resco joined 4 years ago.

Why Microsoft recommends and uses the Resco mobile app for its field service projects

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5 easy steps to leverage Resco Inspections for Dynamics 365 Work Orders (or any other entity)

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Field Service scenarios are synonymous with standardized work processes, checklists, inspections, or even regulatory procedures that can quickly scale in terms of their complexity. That’s why one of the key value adds of turning to Resco as your field service mobile platform is the opportunity to leverage Resco Inspections in your existing mobile project to model and complete these complex mobile work experiences with ease. Continue reading

Microsoft Field Service Mobile or Resco: What is the difference?

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Hundreds of projects. Hundreds of questions. Some seldom, others not. One of the more popular questions has always been the difference between Microsoft’s Field Service Mobile and the Resco mobile app. After all, even the Microsoft-branded app is built on Resco technology. Let’s have a closer look. Continue reading

A Serious Approach to Serious Field Processes

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If you have not heard the news yet, chances are you will. Soon.

Resco has been filling the mobile gap in Field Service for almost two years now. For the uninitiated, in fall 2018, Microsoft and Resco announced a partnership with an expiration date. And it looks like that expiration date has now been set.

Last month, Microsoft previewed a new app to showcase the future path for Field Service Mobile.

What does this mean for me, a Field Service Customer?

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Welcome to the Post-mobile Mobility Era

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Over the last 10 years, we at Resco have seen roughly about 2,500 and one mobile project implementations. It has been everything and anything “CRM-meets-a-mobile-device-and-they-shake-their-hands” type of use cases. One area that stood out from the beginning was Field Service – it was more structured, with well-defined workflows, and often required by law or highly regulated. Continue reading

The face of fieldwork is changing & our partners have a plan

It’s April 2020. Companies do not send their workers to the field the way they used to. According to tsia (Technology Services Industry Association), 88% of companies are restricting or eliminating on-site deployments due to crisis Continue reading

Voice Control: Talk to your Resco apps

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What was once considered sci-fi is now becoming a standard feature.

All of us understand the convenience of simply telling Alexa or Siri to turn on the lights, start the air conditioning, or increase the volume when your favorite song comes up. But over the last couple of years, voice recognition and voice-controlled software has matured to become highly sought-after even across the enterprise sector – saving time, increasing productivity and enabling even greater mobility. Continue reading