Resco in 2016: Recap & Future Plans

resco-recap-and-future-plans

Recap

2016 was another exciting year for Resco, full of great news and achievements.

In January, we acquired CWR Mobility, which stabilized our leading position as a provider
of mobile offline solutions for Microsoft Dynamics CRM. Thanks to the acquisition, we Continue reading

The Best of 2016: The Top 10 Most Read Blog Posts

read

2016 was full of new stories, innovations, changes, and surprises. This challenging year has almost finished and we have to proudly announce that it was a powerful year for Resco. Each company sets certain targets since the very beginning of every year. However, sometimes, this journey does not go as smoothly as expected. Nevertheless, we can say that Resco had a prosperous year all the way through from January until December. Here are some of the most important moments Resco experienced in 2016: Continue reading

Try Offline Mobile Sales and Field Service Solutions for Salesforce

offline-sales-service

Is your company utilizing a Salesforce solution? Then you’re on the right track! Salesforce is the world’s #1 cloud-based CRM software.

However, to transfer your business by all means, you must consider integrating enterprise apps into business processes instantly. Having Salesforce data mobile, lets everyone run an entire business from a phone and/or tablet.

Resco Cloud is the perfect fit for sales reps, service technicians, and other workers, who require constant access to their Salesforce data. Continue reading

Salesforce Route Planning for Sales & Service Field agents

rescomobile-salesforce-map

So, here’s the rule:

A field rep, sales rep, and a service technician shouldn’t spend more time dealing with administrative tasks and traveling than being with the customer.

Route planning for field reps is simply the best when it’s made mobile and always up-to-date. The market is full of route planning and route optimizing solutions. However, wouldn’t it be easier to simply plan your daily activities and routes within the same app you use to manage all customer data, sales & service processes? Continue reading

Bring Mobility to your Field Service with Resco & Microsoft [VIDEO]

resco-field-service

When they say mobility in the field, people often picture a sales guy meeting clients outside the office walls.

However, mobility for field service technicians is just as important (if not even more). According to Aberdeep Group Research, 80% of field service organizations say Mobile Field Service is required to improve staff efficiency and speed. Continue reading

Why Offline Mobility for Salesforce is a Gold Mine for Field Workers – Real Case Demonstration

offline-mobility

One of the Most Common Use Cases: Break & Fix Scenario – Jacob’s Story, Part 1

The global field service market is estimated to jump from $1.58 billion in 2015 to more than $3.5 billion by 2019, according to the research firm Markets and Markets.

If you haven’t invested into field services, you should do it now. To keep costs of field service at an all-time low, the key to it, is: Mobility. It propels service businesses to deliver a better customer experience.

Continue reading

Experience The Birthplace of America While Visiting the resco.next Conference

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 15 – November 16, 2016 / Philadelphia, USA

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 15 – November 16, 2016 / Philadelphia, USA

So, What’s the Main Idea Behind our Conferences?

Well, sometimes, you simply have to take a break from the “work” of your work to sharpen your skills. You know, what they say: ‘A dull axe won’t cut a tree nearly as effectively as a sharp one’.

This is what conferences are for. They are, indeed, all about smartening yourself up and letting you break out of your comfort zone. You can learn in a new space, network with strangers (that can eventually turn into perspective partners/customers), and get a line on new tips & useful tactics. However, for what it’s worth, at each such event, you often get a chance to experience an authentic feel of an unknown city!

This year, we picked Philadelphia for the American edition of resco.next. Continue reading

Experience the Beer and BMW Capital While at the resco.next Conference

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 3 – November 4, 2016 / Munich, Germany

resco.next / THE MOBILE CRM CONFERENCE 2016 / November 3 – November 4, 2016 / Munich, Germany

So, What’s the Main Idea Behind our Conferences?

Well, sometimes, you simply have to take a break from the “work” of your work to sharpen your skills. You know, what they say: ‘A dull axe won’t cut a tree nearly as effectively as a sharp one’.

This is what conferences are for. They are, indeed, all about smartening yourself up and letting you break out of your comfort zone. You can learn in a new space, network with strangers (that can eventually turn into perspective partners/customers), and get a line on new tips & useful tactics. However, for what it’s worth, at each such event, you often get a chance to experience an authentic feel of an unknown city!

This year, we picked Munich for the European edition of resco.next. Continue reading

Resco.next – Looking Back & Heading Forward [Video Invitation + Attendees Observations from ’15 Edition]

“We’re so excited, and we just can’t hide it.“

And we want you to share our excitement, hence we try to let go of as much information as possible. Catch up on previous articles that reveal more about the basic resco.next info and explain why & how the event is going to be different this year. Continue reading

How to Elevate the Customer Experience with Mobile CRM, Starting at Oracle OpenWorld ‘16

CX-jedi

Mobile CRM lets you move with your customer in real-time and trace what the customer’s next steps are. And despite the fact that, 52% of customers are less likely to engage with the company because of bad mobile experience, (according to WOW Local Marketing), companies seem to have been a bit slow to adopt the mobile-first approach into their enterprise strategy.

Did you know that according to Software Advice, 90% of customers say they have had poor experience seeking customer support on a mobile? Continue reading