If you ask 10 people around you whether they think digitalization is good, chances are the majority, if not all, are going to reply with a quick yes. But why, actually? We hear ‘digitalization’ and instantly think of increased efficiency or decreased costs. But is it all there is to it?
What makes a company able to become and stay a leader in its field? For us, it’s the ability to listen to its clients in order to understand and address their needs. We are regularly collecting feedback that helps us shape our products, but last year, we decided to take things a bit further and offer a new communication channel through which partners and customers can voice their opinions and influence the direction of Resco.
Tracking employee activity can help businesses with process optimization, work efficiency and even compliance. Office workers are usually monitored using attendance systems, freelancers and remote employees utilize time-tracking apps, and mobile staff in the field can be tracked using GPS. But what about employees who work indoors, but not in an office, such as production line workers, warehouse workers or nurses? How can businesses track such employees and what can they achieve by doing so? Continue reading →
Sales and service professionals can spend significant portion of their time outside of the office. This part of the job may be kind of a black box for the management – the employee left, the employee came back, but what exactly happened in between? Has the work been done effectively? Are the tasks planned properly?
If you want more insight into your team’s progress in the field, you may benefit from using Resco Routes.
If your company has assets in the field, you know costs and time efficiency need to be watched carefully. Miscalculations, traffic, roadblocks or bad weather can heavily impact time spent on the road, and therefore your monthly expenses. But what are the benchmarks? What predictions can we count on in terms of road situation, and do field service companies leverage modern digital solutions for management of their field operations? We prepared a quick overview with some essential stats.
From customer surveys and maintenance checks to incident reporting, the inspection process typically involves a lot of paper work. The advantages of going digital are hard to ignore – higher efficiency, better integration with other processes, less likelihood of papers getting lost, better searchability of data, and many others.
If you decided to take the digital plunge and are searching for a solution to adequately replace paper once and for all, we have prepared a list of considerations that will help you make your choice.
Someone wise once said that life only moves forward, and this also applies to technology. The landscape changes quicker than ever, and will only continue to do so. That requires us to be constantly on our feet and embrace the change, so we have a chance to grow too.
Resco.next 2018 is over and as the photos can prove, it was an eventful two days. We hope you enjoyed yourself and will join us next time, when we come to Rome. But for the time being, how did we perceive the event? Who were some of the new faces you could have seen at the event, and what did they think about it?