Whether it’s staff surveying customers in-store, technicians going through checks of complex machinery, or insurance agents assessing the damage after a hurricane – inspections come into play in countless scenarios.
However, there’s lot more to it than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires. Once those are ready, supervisors need to assign them to available staff, including all related information (date, time, location, etc.). The team in the field then needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all have to be evaluated afterwards. Continue reading
With the ever-growing popularity of map-related planning capabilities among partners and customer alike, we have created a new, standalone solution. Continue reading
The European edition of resco.next 2017 is now over. But before we turn the page and focus fully on the American resco.next, we would like to say thank you to all the attendees who made this year’s event such a remarkable experience. Continue reading
We have some big news prepared for all partners and customers at this year’s resco.next conference. Continue reading
As in previous two years, resco.next 2017 will come jam-packed with sessions, consultations with industry experts, meetings with peers, and much more. In this blogpost we’re bringing you an overview of the key topics that the event will focus on both from a business and technical perspective. Continue reading
Windmills, tulips, wooden shoes – but do you know what else the Netherlands is famous for? Beer! After all, Amsterdam is the home of the world’s second-largest beer maker (and a Resco customer) Heineken. And on Wednesday, 25th October, all resco.next 2017 attendees are invited to the Heineken Experience center, where the official conference reception will take place. Continue reading
For years, field service was considered primarily a cost center and companies didn’t think of their field teams as a competitive advantage. However, recently more than 1/3 of businesses view their field service teams as profit centers. Not to mention Microsoft’s Field Service customers also have a higher user per organization ratio than those using the Sales solution. Continue reading