Microsoft Field Service Mobile or Resco: What is the difference?

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Hundreds of projects. Hundreds of questions. Some seldom, others not. One of the more popular questions has always been the difference between Microsoft’s Field Service Mobile and the Resco mobile app. After all, even the Microsoft-branded app is built on Resco technology. Let’s have a closer look. Continue reading

A Serious Approach to Serious Field Processes

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If you have not heard the news yet, chances are you will. Soon.

Resco has been filling the mobile gap in Field Service for almost two years now. For the uninitiated, in fall 2018, Microsoft and Resco announced a partnership with an expiration date. And it looks like that expiration date has now been set.

Last month, Microsoft previewed a new app to showcase the future path for Field Service Mobile.

What does this mean for me, a Field Service Customer?

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Welcome to the Post-mobile Mobility Era

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Over the last 10 years, we at Resco have seen roughly about 2,500 and one mobile project implementations. It has been everything and anything “CRM-meets-a-mobile-device-and-they-shake-their-hands” type of use cases. One area that stood out from the beginning was Field Service – it was more structured, with well-defined workflows, and often required by law or highly regulated. Continue reading

Join me for a 5.5km .next Run in Rome

You might have heard of resco.next conference we are hosting in Rome in October 2019. If you haven’t, you can find more details here: https://resconext.com. If you have and you are attending, here is an extra activity for you to consider.

Join my colleagues and me on Thursday morning, October 24th for a 5.5km run.

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Training Opportunities in North America

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Resco Training Roadshow is making two stops in the USA in April 2019. After successful training conducted in November and December last year, we are bringing additional in-person training to new locations in the USA. Continue reading

Where to get trained on Resco and Field Service Mobile this fall (Updated)

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This summer, we have started a new era at Resco. First, Resco was recognized in Gartner’s Magic Quadrant for Mobile Application Development Platforms 2018 report. This is a huge milestone for us and we are very proud of this achievement. It finally puts Resco where it belongs for quite some time—a mobile strategy for businesses.

Second big news is a new cooperation we agreed upon with Microsoft (more details coming soon). Continue reading

6 Reasons to Attend resco.next, the Mobile and Field Service Event of the Year

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Just three short years ago, we organized Resco’s first ever multi-day event in the U.S.A. It was in the center of American history, the city of Boston. Time is of the essence, and in 2018 we are making a new mark. A new resco.next event. Continue reading

3 Things to Expect at resco.next 2016

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resco.next 2016 is just around the corner and the entire Resco team is very excited to meet you there.The European conference location is completely sold out and we can’t wait to see you on November 3rd and 4th in Munich, Germany. There are still a few seats left at the US edition of the conference, which takes place on November 15th and 16th in beautiful Philadelphia, PA, so if you haven’t already signed up, I suggest to do so here, right now. Continue reading

Resco’s Observations from the Gartner Customer 360 Summit

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The Customer 360 Summit by Gartner was held in the sunny San Diego, CA earlier in September 2015. As the 360 Summit is Gartner’s premiere event focusing on the customer: from engagement to experience, technologies and applications all across the CRM systems, Resco couldn’t miss it.

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Resco’s perspective on ‘Microsoft to Acquire FieldOne‘

MOBILE CUSTOMER SERVICE IS ONE OF THE KEY AREAS THAT WILL DRIVE THE GROWTH OF DYNAMICS CRM

The news about the FieldOne acquisition that resonated in the Microsoft Dynamics CRM industry popped up on the radar of many of you—our customers and partners.

Let me first congratulate FieldOne and Microsoft on behalf of the entire Resco team.

As many of you know, the mobile solution within the FieldOne Sky product is based on Resco Mobile CRM: the bulletproof offline capabilities, maps, GPS navigation, calendar/scheduling or multiplatform configuration tool to tweak the app to name just a few perks of Resco. No wonder the mobile customer service technology is mentioned as one of the top reasons behind the Microsoft – FieldOne deal, as reported by GeekWire, Fortune, InformationWeek and many others. Continue reading