6 Reasons to Attend resco.next, the Mobile and Field Service Event of the Year

resconext

Just three short years ago, we organized Resco’s first ever multi-day event in the U.S.A. It was in the center of American history, the city of Boston. Time is of the essence, and in 2018 we are making a new mark. A new resco.next event. Continue reading

3 Things to Expect at resco.next 2016

invite_mainimage

resco.next 2016 is just around the corner and the entire Resco team is very excited to meet you there.The European conference location is completely sold out and we can’t wait to see you on November 3rd and 4th in Munich, Germany. There are still a few seats left at the US edition of the conference, which takes place on November 15th and 16th in beautiful Philadelphia, PA, so if you haven’t already signed up, I suggest to do so here, right now. Continue reading

Resco’s Observations from the Gartner Customer 360 Summit

Paul_and_Miso_at_the_booth

The Customer 360 Summit by Gartner was held in the sunny San Diego, CA earlier in September 2015. As the 360 Summit is Gartner’s premiere event focusing on the customer: from engagement to experience, technologies and applications all across the CRM systems, Resco couldn’t miss it.

Continue reading

Resco’s perspective on ‘Microsoft to Acquire FieldOne‘

MOBILE CUSTOMER SERVICE IS ONE OF THE KEY AREAS THAT WILL DRIVE THE GROWTH OF DYNAMICS CRM

The news about the FieldOne acquisition that resonated in the Microsoft Dynamics CRM industry popped up on the radar of many of you—our customers and partners.

Let me first congratulate FieldOne and Microsoft on behalf of the entire Resco team.

As many of you know, the mobile solution within the FieldOne Sky product is based on Resco Mobile CRM: the bulletproof offline capabilities, maps, GPS navigation, calendar/scheduling or multiplatform configuration tool to tweak the app to name just a few perks of Resco. No wonder the mobile customer service technology is mentioned as one of the top reasons behind the Microsoft – FieldOne deal, as reported by GeekWire, Fortune, InformationWeek and many others. Continue reading

CRMUG Summit 2014: Your questions, our answers

The week of October 13, 2014, Resco sponsored the CRMUG Summit in St. Louis, MO. This year, there were over 650 attendees and more than 3,000 in total when combined with GPUG, AXUG and NAVUG Summits running in parallel. Resco could not miss this event. Continue reading

Resco releases Mobile CRM Quality Improvement Update

Hello everyone. We are coming up with some new features for our mobile CRM solution. This time we are improving the overall quality of the app and its configurator.

Quality Improvement Update

THE NEW RELEASE OF RESCO MOBILE CRM 6.1.1.0 BRINGS:

  • AES Encryption of the Database
  • Reminders for Tasks and Appointments (iOS and Windows Phone 7)
  • Better Visualization of All Day Events in Calendar
  • Dashboards on Phone Platforms
  • Possibility to Change and/or Hide the Device Settings in Woodford
  • Force Full Sync
  • Activate/Deactivate Form Rules
  • String, Numeric, Date Form Rule Functions
  • View Configuration for Associated Lists and Activity Party Lookups
  • Option of Converting Emails into Leads

We are truly grateful to our partners and customers for actively participating on the development of the solution. Your ideas and suggestions were the ones that greatly helped us with identifying the needs of the mobile app users. Thank you!
And, of course, stay tuned for new features and improvements that are to come.

 

Set up Form Rules in Mobile CRM

As part of the new Collaboration Update, we are adding a rocket engine to the configurator called Woodford. The new version (to be released on October 2nd) features Form Rules Editor allowing the administrators to easily define rules, under which mobile forms can be dynamically modified, or validated depending on field values or user input. The new Editor will work like the View — Filter Designer with no programming needed.

Resco Form Toolkit

Resco Form Toolkit

New Form Rules we are implementing is a great move forward to make mobile app customization as simple as possible. And this is just beginning.