Support Stories: How we saved the memories with Resco Audio Recorder

Quoting my colleague Ivan Stano: „978 and one new tech advancements we have seen over the last 10 years.“

We have seen tech transformations. Of phones, mobile OSs and yet, also Resco apps and products. But do you remember what was before 2010? It seems like ancient history, but some things or some revolutionary Resco apps will never be forgotten.

Resco Keyboard Pro. Resco Explorer. Resco Defender. Resco Bubbles. And finally… Continue reading

The face of fieldwork is changing & our partners have a plan

It’s April 2020. Companies do not send their workers to the field the way they used to. According to tsia (Technology Services Industry Association), 88% of companies are restricting or eliminating on-site deployments due to crisis Continue reading

Smart & safe – with COVID-19 Health Check template

How is the testing of the coronavirus handled in your country?

The USA has tested close to 2 million people up to this date (April 7). That is almost half the population of Resco’s homeland country, Slovakia. Diagnostic tests are now performed in ways we have never imagined. From drive-thrus and tents outside hospitals to door-to-door testing in less developed areas.

Smart testing with Inspections Health Check template

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Face masks & AI image recognition – who needs that?

With every operation, a surgeon must follow hygiene protocols very strictly. Before surgery, surgeons have to scrub their hands for 5 full minutes. During the surgery, they are obligated to wear surgical face masks. The masks do a good job of protecting the surgical field from pathogens.

From the operating room to every workplace

Not that long ago, the face masks were mainly being used for medical purposes. Also, in the past few years, it wasn’t that uncommon to see people in countries like China or Japan protecting themselves from pollution this way. Now, face masks have become a part of our everyday outfit in many countries. What has changed? Continue reading

1st Resco Smart Glasses – Launch: April 1st

The first prototype of Resco Smart Glasses has been here for quite a time now. A few of you might own them without knowing their true potential. This prototype offers unique protection against the big enemy of clear vision – the sun. Not to fotrget a threat of interior lights such as lamps and candles.

We knew this was just the beginning of something big. Continue reading

Online training and webinars for a stay-at-home Trailblazer

Topic: Workflow Automation for Salesforce & Resco admins & business users

No matter where you are right now, your life has probably been impacted by the current events. Resco feels the impact, too. And just like our technology, our company culture is crystal clear when it comes to safety and security. So, we #stayhome. Continue reading

Smartwatch inspections for flawless Salesforce field service

Wearables within enterprise present an opportunity for more efficient, hands-free work. According to ABI Research, by 2022, enterprise device revenue will reach $60 Billion. What are the top use cases where wearables drive value to Salesforce users? 

An inspection with Salesforce  

Imagine your daily job is to inspect boats underwater. The underwater environment can be challenging.  Even the most competent marine engineer faces harsh conditions like tight spaces or limited to zero-visibility. How to check the performance of machinery, work with documentation, and generate reports then?  Continue reading

How to improve your Salesforce field service inspection processes

Remember the times when you had to keep two things in mind when leaving the house? Keys and your wallet. Today, a smartphone and often another device like your smartwatch is just as important.

The key advantage of businesses nowadays is the ability to have a truly mobile workforce. However, you still need to provide your people with the right tools for the job. If your company uses Salesforce, use its full potential in the field. Consider equipping it with a fitting tool to manage field operations. This can help you automate all Salesforce processes and deliver an exceptional experience to your customers – even out of the office. Continue reading

Drive User Engagement with revamped UI coming to Resco Winter Update

ui_winter_update_2019

User Interface. User Experience. User Adoption. User Engagement. Too many buzzwords?  

Yes indeed, but Apple built its business model on them, and has now quarterly revenue of $64 billion*. The term “User Experience” owes its origin to Donald Arthur ‘Don’ Norman** that put meaning to it while working at Apple in 1993. Architecture and functionality are alpha and omega of any product, including mobile software. However, it is the design and overall look ‘n feel that drives user engagement.    Continue reading

How can Beta Testing reduce risks before the official App Update

Think of beta testing as an important phase of your business mobile strategy. Why? 

Because when the new version of your app comes, you and your users will be ready to work with it without compromises. Beta testing simply means improving the experience for your users and reducing potential risks.  

How it works Continue reading