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Version number
| Resco Support |
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- For information about the "versionnumber" database field, click here.
In the last couple of years, Resco has been releasing new versions of its software periodically.
- 4 major releases per year, also called spring, summer, autumn, and winter releases. These generally introduce new features and functions.
- Several minor releases in between, often addressing issues found by Resco's test team or encountered by our users.
Each release has a unique version number, for example, 14.3 for the Winter 2021 release.
- The first digit increases by 1 every year.
- The second digit increases quarterly, starting with 0 for spring releases.
- Minor/bugfix releases usually have an additional number or two, for example, 14.3.1.
Client and server versions
Keep in mind that there are two distinct parts of Resco software:
- Resco mobile apps, such as Resco Mobile CRM
- Server tools and components, such as Woodford
Resco mobile apps are backward compatible, i.e., users can and should upgrade their apps as soon as app marketplaces offer this choice. On the other hand, users of an older app may have difficulty synchronizing with an app project published in a newer version of Woodford. See here for more information.
Finding the version number
Technical support teams often need to know the version numbers before they can help you. As described in the Best practices for upgrading Resco software, releases older than a year are not supported.
In Woodford and many other server tools including Questionnaire or Report Designer, the version number is displayed in the top left corner.
In mobile apps, the app version is displayed in the About section of the app. It can be either directly part of the home screen, or you can access it from the Setup/Settings section. The version number is also listed in the log that you can send from the app to your support.
Woodford administrators can see the version number of the mobile apps of their users on the Device control screen.