What software and hardware requirements do you need to consider before buying mobile devices for Resco Mobile CRM?

What phone or tablet is best used for Resco Mobile CRM?

I want to use Resco with Dynamics CRM 2013 on mobile devices. Do we need to consider SW and HW requirements? If yes, can you tell me these requirements?”
(quote from an email we’ve received)

Let’s talk about mobile devices. In particular, which devices will work best if you are planning to use Resco Mobile CRM.

Software requirements

Resco Mobile CRM supports following platforms:

  • iOS 8 +
  • Android Phone & Android Tablet 3 +
  • Windows 10 Mobile
  • Windows Vista, 7, RT & 8.1, 10

Therefore, any device running on one of these OS will work. 

Resco Mobile CRM for Microsoft Dynamics CRM supported platforms

Resco Mobile CRM platforms specifics

New updates: Whenever Resco creates a new update, it has to be approved by the app store. Google Play (Android) is, from our experience, very fast by doing so. Apple takes its time. That’s why, when a new app is released, Android users can get it the next day while iOS users wait a few days. This will be noticeable when there is an unexpected compatibility issue with new OS version.

Advanced customizations/development: Android is generally a more open platform because it allows the application (in this case Resco Mobile CRM) to communicate with other applications and the system. iOS does not allow this type of integration.

Because of this, call import (creating activities from received/made/missed phone calls) works only on Android devices. Other platforms are only able to track phone calls made directly from the Mobile CRM app.

Features: There is also a slight difference in the functionality of Resco Mobile CRM application across different platforms. These differences come mainly from the fact that we implement features in a pretty quick pace, which means a feature that is done by the release date on one platform gets out th (the rest will follow afterward).

Other differences are because of the platform specifics and restrictions.

iOS (iPhone/iPad)

  • uses Apple maps
  • can run for max. 10 minutes in the background (therefore not advisable to do the first synchronization in the background)
  • takes a week or more for the new app to be out in the store

Android

  • uses Google Maps
  • only platform with call import
  • the print report functionality only available on Android 4+
  • supported MDM: Symantec
  • takes a day or two to be on the Google Play store

Windows

  • uses Bing map
  • no calendar sharing (syncing Mobile CRM calendar with a system calendar to fuse personal and professionals schedules)

Windows Phone – we have waited for Windows 10 to come along and save this rather unfortunate platform (better upgrade your phones to Windows 10 to get the new features).

Windows Mobile – if you have devices with Windows Mobile, think about updating them (to something else); it’s quite and old and limited technology.

Blackberry – Resco Mobile CRM does support Blackberry powered by Android – we’ve got Blackberry Priv up and running, and we’ll be adding more to this list!

Can I get a list of supported devices?

Well, no.

Not that I don’t want to help you out. But making one would take too long. And so would reading it. And don’t get me started on keeping it up-to-date.

What I am saying here is, there’s just too many of them.

In fact, it’s real simple: all devices that run on one of the above-listed platforms are supported.

An exception to the rule: Devices that have unlicensed Android or do not support Google maps (happens in China) are only able to run a different version of our app (a one that does not include maps and is available upon request).

Hardware requirements

Available space: Resco Mobile CRM requires as much database space as is decided by the system admin (by using sync filters). There’s no way you can copy the whole CRM database into a phone or a tablet (you just don’t have that much memory), so synchronization filters need to say how much of the data will be stored in the local database for an offline access. This can be as little as 100MB. Records don’t take much from the available space, attachments do.

Note: the current size of the app itself is 37.7 MB on iOS (18MB on Android). Compared to Chrome with 82,6MB and OneNote with 190MB, it’s quite small.

Minimum 512MB RAM (1GB is better): A database of 15,000 records can run very smoothly on a 512MB RAM whereas a database of 2.5 million records can display average performance on a 1GB RAM. In most cases, it depends on the way you’ll use it.

Camera autofocus is needed for barcode and QR code scanning. So bear this in mind in case you want to utilize this feature. Most of phones and tablets sold nowadays have autofocus anyway, but better verify it upfront.

GPS location system for tracking of activities, updating addresses, navigating, etc. You need for the device to have a GPS module in case you want to utilize the maps. We have implemented a fix for devices that don’t have embedded GPS (such as iPad 2) – it gets the coordinates via WI-Fi. But this will always be less accurate and much slower than actual GPS.

Before you go and buy, give it a try

There’s no better approach towards going mobile than to go ahead and try it!

Here’s our advised plan to follow when deciding on which tablets/phones to get:

  1. Go through this list and consider what functions you require or are likely to require in the future – eliminate accordingly.
  2. Think about what your users want/ are likely to adopt (user experience makes a huge difference too).
  3. Consider the costs of device, accessories, upgrades in a few years’ time…
  4. Buy a sample device and try it out (create a customization with our free trial of Woodford, sync the device with your server and test it out).Is the sync fast? Does the device respond instantly? Are other useful applications available too? These all are the ‘little things’ that can cause a lot of frustration in the long run.
  1. Go ahead and make the order (provided everything went well) or go back a step (provided the test didn’t go as expected).

Words of advice:

Stay current! Don’t purchase devices that are 2 years old. Buy something newer that is likely to last longer and serve better.

3 thoughts on “What software and hardware requirements do you need to consider before buying mobile devices for Resco Mobile CRM?

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